Joshua Rush Email & Phone Number

Kansas City Metropolitan Area, Kansas, United States

Kansas City Metropolitan Area

Overland Park, Kansas, United States

• The nation’s leading provider of Workforce Health Solutions.
• Managed MHT (Mobile Health Technicians), Corporate Training, FCF (Fleet Care Facility), and ESF (Equipment Supply Facility) departments, while managing a $22M budget.
• Designed engagement strategies, leadership development, and employee training enhancements, resulting in a 15% reduction in employee turnover rate from 56% in 2021 to 41% in 2022.
• Implemented behavior-based safety initiatives and effectively rebuilt a safety culture, leading to a year-over-year decrease in major workers' compensation claims and saving over $1 million by reducing major accident.
• Implemented customer service enhancements resulting in an all-time high quarterly customer satisfaction score of 4.661 and a net promoter score (NPS) of 69.

Greater Los Angeles Area

• An international audiovisual and technology services company that designs, builds, and supports innovative technology solutions that create lasting experiences where people live, work and play.
• Oversaw Design Engineering, PMO (Project Management Office), Programming, Installation, Fabrication, Procurement, Resource Management, Warehousing, Service, and Design Consulting, while managing a $21M budget.
• Developed and executed global strategies to drive growth, process improvement, and performance optimization, resulting in cost savings and improved CSAT.
• Achieved an 18% increase in organization’s utilization to 85% within six months of implementing global metrics and reduced internal resource and external subcontractor spend by 30%.
• Designed and launched a Global Help Desk and defined global service packages.
• Developed and executed global operations initiatives to establish repeatable processes across the organization, resulting in improved global accounts management experience and increased performance.

Shawnee, KS

• An international audiovisual and technology services company that designs, builds, and supports innovative technology solutions that create lasting experiences where people live, work and play.
• Oversaw Design Engineering, PMO (Project Management Office), Programming, Installation, Fabrication, Procurement, Resource Management, Warehousing, Service, and Design Consulting, while managing a $21M budget.
• Developed and executed global strategies to drive growth, process improvement, and performance optimization, resulting in cost savings and improved CSAT.
• Achieved an 18% increase in organization’s utilization to 85% within six months of implementing global metrics and reduced internal resource and external subcontractor spend by 30%.
• Designed and launched a Global Help Desk and defined global service packages.
• Developed and executed global operations initiatives to establish repeatable processes across the organization, resulting in improved global accounts management experience and increased performance.

Shawnee Mission, Kansas

• Served as a national senior leader who created and oversaw the company’s new project management office (PMO) with 60 team members, as well as resource management and CAD teams through 250%+ revenue growth.
• Effectively guided the PMO team through 960+ projects worth $50M in 2012.
• Maintained a 96% CSAT “Would Refer” rating by creating and implementing a variety of scalable processes and tools such as project life cycle and installation playbooks.
• Executive Sponsor of Salesforce PSA Implementation (Project Systems Automation).