Joshua Privett Email & Phone Number

Los Angeles, California, United States

Configure sandboxed networks before deploying them on-site. A standard setup may have two Firewalls in HA, with a switch receiving WAN from two separate ISPs for failover, a LAG between the Primary FW and Switch for 2GB throughput, several APs, a VPN, and a Jumpbox of some sort.Create training guides for the help desk and clean up client documentation when the pace is slower.Write scripts using Powershell and Python. Examples include an ITGlue backup that I solo-authored, and a sync tool between ConnectWise and RemedyForce that I assisted on. Migrate instances of on-premise servers and networks into Azure- recreating IPsec tunnels, replicating file servers with DFSR, demoting old servers, etc.Onboarding new clients as the lead engineer, performing Discovery manually and with scripts, and getting a comprehensive grasp of the entirety of their technical environment through extensive documentation and testing.Restored the relations of a client who were threatening to leave the relationship- ultimately strengthening our partnership and leading them to SOC 2 compliance in new billable projects.Migrated P5 backup from Linux onto a Windows server on a different EXSi host- wrote documentation for Linux and Windows side.

San Diego, California, United States

Consistently one of the top performers in 5 Star customer reviewsTrained new hires, and created onboarding and training materialCreated scripts to automate our most common tickets, such as account lockouts.Advised the project teams in Azure and Microsoft related projects.

San Diego, California, United States

Performed over a dozen migrations to M365 where I wrote Powershell scripts for the initial discovery and migration night.Created Intune and Azure security policies by using scripts to create, and by using the GUI to confirm.I managed several tickets and complaints regarding our Microsoft License Resales, and advised clients on Microsoft Licensing and the onboarding process into GCCHigh.Participated in the GitHub repository, using Powershell and Markdown in VSCode.

Colorado Springs, Colorado, United States

Initially hired to translate technical jargon into executive-facing reports for Microsoft’s Enterprise clients.Quickly promoted to Technical Engineer for Exchange Online, where I troubleshot Microsoft's Enterprise "Severtity A" cases on a special team catered to their top clients.Soon thereafter, I was promoted to Technical Lead for GCCHigh. I trained my team of about 30, and then lead them to quickly become top performers across the entirety of the organization. I accomplished this by creating a comprehensive escalation process and workflow for my team, and I also separated them into niche fields of expertise so we could cover all technical areas proficiently and in a short amount of time.