Joshua Thomas Email & Phone Number

Los Angeles County, California, United States

As a dedicated Customer Service Representative at California Fair Plan, I provide exceptional remote assistance to clients in navigating their property insurance policies while addressing their inquiries and concerns promptly. I utilize comprehensive knowledge of property insurance products and procedures to effectively resolve customer issues, ensuring their satisfaction. At California Fair Plan I utilize the current Mitel phone system, where I average remote assistance to roughly 30-50 callers on one workday.

California, United States

As a Host/Takeout Specialist, the role was customer service focused where I greeted customers as they walked into the restaurant. I Assisted with reservations over the phone, email, or call-in ensuring guests with accurate time estimates. I also, created even even-based job workload by strategically seating guests in specific sections of the restaurant with a calendar-based Wisley platform where I inputted reservations based on specific dates/times.

As an Intern, I pioneered the company’s social media pages along with implementing effective alternatives to adjust to a virtual climate by introducing Instagram live and Zoom streaming. I also created content promotion cycles, brand ambassador meetings for potential clientele, and conducted PR interviews. I had a major role in allocating funds for clientele expenses. Lastly, I worked directly under agents where I conducted administrative tasks based on the strengths and or needs of clients.

Ontario, California, United States

As a Stock Associate, I reviewed the computer software tracking inventory, uploading Excel sheets, and customer in-store ship-outs. Also, I assisted customers through service along with visual floorset design work consisting of answering phone calls, monitoring the sales floor, and producing visual displays. Such sales floor tasks exerted a keen eye for detail.