* Supervise up to 13 Resident Assistants (RAs) and provide feedback, development opportunities, and support through regular one-on-one meetings * Supervise the social and educational programming efforts of the RAs and personally support such programs* Coordinate the marketing, recruitment, and selection processes for Resident Assistants* Plan and implement ongoing Resident Assistant staff training and development programs throughout the year* Assist with the long-range planning of the Office of Residence Life

* Directly supervise both Desk Assistants (DAs) and Mail Assistants (MAs) * Lead the recruiting process each quarter for both DAs and MAs * Host conduct hearings for students who violate university policies* Process payroll bi-weekly for both DAs and MAs

* Supervised a team of Summer Conference Assistants, providing support and guidance during daily morning and afternoon meetings that aim to support various conference groups on the university’s campus* Collaborated with several campus partners to fulfill the services and support required for about 20 different large-scale conference groups throughout the summer* Implemented effective customer service skills in communicating with several outside guests residing on campus to ensure that summer conference programs run smoothly and guests remain satisfied with their stay on campus* Planned and created a detailed planner for each workday that gives all employees specific tasks to work on to establish an expected work-pace. * Created and updated a spreadsheet with locations of all linens on campus throughout different locations to ensure all linens can be used to support conferences

* Assumed all responsibilities from Resident Assistant role * Provided leadership and supervision to a team of 13 resident assistants, ensuring efficient operations in a student housing facility.* Demonstrated excellent time management skills by maintaining accurate records and meeting deadlines for various administrative tasks.* Took a leadership role in the recruitment of new RAs for the next academic year by conducting interviews and leading events for group activities* Picked up additional responsibilities from supervisor to help ease their workload, helping residential life work flow smoothly.* Earned 3 RA spirit awards, 1 community building award, and 1 Resident Assistant of the Semester award in 5 semesters of being an RA

* Oversaw the delivery of linens to conferences by the SCA team, which resulted in all guests having everything needed during their stay..* Set up keycard access for each guest for Summer camps and conferences, allowing access to buildings. * Set up and coordinated a 24/7 on-call rotation that was fair to all SCAs.* Delegated tasks to the team daily, increasing work pace and jobs done per day.

* Provided crisis intervention and support services to students to minimize intensity of emotional, mental, and behavioral reactions to crisis.* Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.* Demonstrated leadership abilities through active participation in community and campus organizations.* Covered another building for three months on top of normal requirements because of a vacancy.