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@sonyericsson.com
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Josip Jurkić is listed as Senior Customer Success Manager | Problem Solver | 15+ years managing relationships at Level Access, a company with 188 employees, based in Greater Toronto Area, Canada, Canada. AeroLeads shows a work email signal at sonyericsson.com and a matched LinkedIn profile for Josip Jurkić.
Josip Jurkić previously worked as Senior Customer Success Manager at Level Access and Senior Project Manager Customer Success at Essential Accessibility. Josip Jurkić holds Business Administration from Sheridan College.
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Senior Manager with 15+ years of experience cultivating internal and external relationships in national & global environments with customers. Expertise in managing special projects, technical requirements, warranty policies, call centers, technical support and sales support. Implemented and managed programs designed to offer superior customer service while providing cost savings to support external customers' needs.A results-driven individual that can meet tough deadlines. Strong ability to identify issues and implement solutions.Specialties: - Product Reliability Testing- Quality Auditing (ISO standard)- RCA - Root Cause Analysis- Defining and managing the Service and Quality Requirements- Service partner selection and management- Localization and delay strategy planning- Performance reporting- Corrective and Preventative Action Planning- Team management- Cost of warranty forecasting and management- Process implementation and improvement
Listed skills include Interpersonal Skills, Innovative Problem Solver, Cross Functional Team Leadership, Service Integration, and 34 others.
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Toronto, Ontario, Canada
-Driving product adoption and engagement-Maintain customer retention-Define long-term accessibility roadmap with clients-Act as the primary point of contact for existing and new customers. -Develop and maintain long-term relationships with customers. -Ensure customers receive requested products and services in a timely fashion. -Communicate evolving.
Toronto, Ontario Canada
-Act as the primary point of contact for existing and new customers. -Develop and maintain long-term relationships with customers. -Ensure customers receive requested products and services in a timely fashion. -Communicate evolving customer needs to relevant departments. -Deliver demos and understand the nuances of the product. -Track and measure account.
Toronto, Canada Area
-Directed all aspects of business support for all Sony Mobile products in Canada-Supplier Management -Managed direct reports in complying with customer reporting and reverse logistics requirements; auditing of customer adherence to contracted terms and conditions prior to company's payment of penalties; and managing two, high volume, out-sourced warranty.
Toronto, Canada Area
-Managed team of 10 Micro-Electronic Technicians-Provided after-sales service throughout the region in order to ensure customer satisfaction by resolving problems promptly and offering value-added services-Trained micro-electronic technician to perform repairs on in/out-of-warranty handsets-Provided technical support by analyzing problems and conducting.
Ensured an excellent customer experience through superior sales and customer service.Customer Focus:- Sold Fido products and services within a retail environment to achieve Fido sales objectives- Provided prompt and exceptional sales and after-sales service- Completed administrative tasks related to the operation of Fido's point-of-sales system and.
Other employees you can reach at levelaccess.com. View company contacts for 188 employees →
Joe Johnson
Colleague at Level Access
Herriman, Utah, United States, United States
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LB
Lucie Buhule Cpacc
Colleague at Level Access
Toronto, Ontario, Canada, Canada
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SG
Santos Gloria
Colleague at Level Access
Houston, Texas, United States, United States
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YI
Yusuf Isse
Colleague at Level Access
Toronto, Ontario, Canada, Canada
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Kiran Kumar A
Colleague at Level Access
Guadalajara, Jalisco, Mexico, Mexico
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CO
Colin O'Grady
Colleague at Level Access
Greater Cleveland, United States
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Ryan Eady
Colleague at Level Access
Tucson, Arizona, United States, United States
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AT
Alex Thompson
Colleague at Level Access
Denver, Colorado, United States, United States
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JA
Justin Alexander
Colleague at Level Access
Ann Arbor, Michigan, United States, United States
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JG
Jon Glidewell
Colleague at Level Access
Denver, Colorado, United States, United States
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Activities and Societies: Member of Social ClubParticipated in Social Club
Quick answers generated from the profile data available on this page.
Josip Jurkić works for Level Access.
Josip Jurkić is listed as Senior Customer Success Manager | Problem Solver | 15+ years managing relationships at Level Access.
AeroLeads has found 1 work email signal at @sonyericsson.com for Josip Jurkić at Level Access.
Josip Jurkić is based in Greater Toronto Area, Canada, Canada while working with Level Access.
Josip Jurkić has worked for Level Access, Essential Accessibility, Sony Mobile Communications, Fido Mobile, and Fido Solutions.
Josip Jurkić's colleagues at Level Access include Joe Johnson, Lucie Buhule Cpacc, Santos Gloria, Yusuf Isse, and Kiran Kumar A.
You can use AeroLeads to view verified contact signals for Josip Jurkić at Level Access, including work email, phone, and LinkedIn data when available.
Josip Jurkić holds Business Administration from Sheridan College.
Josip Jurkić is listed with skills including Interpersonal Skills, Innovative Problem Solver, Cross Functional Team Leadership, Service Integration, Service Improvement, Incident Management, Escalation Management, and Service Engineering.
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