Joe Johnson Email & Phone Number

Herriman, UT, US

Salt Lake City Metropolitan Area

Greater Salt Lake City Area

• Manage and provide strategic direction for 3 teams of education professionals, including 4 functional leaders, and up to 25 direct and indirect reports: responsible for providing comprehensive education solutions for.
• Own and manage strategy for increasing quality and effectiveness of new customer Education and Onboarding, as… Show more Manage and provide strategic direction for 3 teams of education professionals, including 4.
• Own and manage strategy for increasing quality and effectiveness of new customer Education and Onboarding, as well as driving a positive and continuous revenue stream.
• Manage budgets and resources to maintain efficiency and coverage across all learning functions.
• Own and manage the organization, scheduling, and logistics of Pre-Conference training for NICE inContact’s annual Interactions conference.
• Responsible for conceptual and technical product training for new hires to NICE inContact including Sales, Client Services, Technical Services, Product, R&D, and support departments, such as Human Resources, Finance.

Sandy, UT

• Facilitated training for more than 100 new and existing corporate clients, while collaborating with Subject Matter Experts to reconstruct curriculum with an aim to create more engagement and knowledge retention..
• Maintained an individual Instructor Satisfaction score of 4.75 on a 1-5 scale.
• Designed and implemented enterprise-wide distance learning consistency guide and best practices.

Greater Salt Lake City Area

Strategize, design, implement and evaluate learning programs for 1,200 E*TRADE corporate clients, consisting of more than one million participants, and 200 internal Corporate Services sales, service, and support employees.Led the development of a revenue generating program for participants, to provide them with the education and information they needed to.

Greater Salt Lake City Area

Designed and facilitated training on E*TRADE systems, equity compensation concepts, equity vehicles, tax implications, and regulations to prepare new hires for the Series 7, Broker certification and Certified Equity Professional exams.Facilitated ongoing 4-week on boarding classes introducing new hires to the vast array of products and services offered as.

Greater Salt Lake City Area

Provided exceptional service to E*TRADE customers, resulting in retention of clients and their assets and the further migration of their financial portfolios to include other products and services. On boarded new Stock Plans Service Representatives, as well as developed, implemented, and facilitated study sessions for internal and industry designations.

Ogden, UT

Provided conceptual education and mentoring related to member retention techniques as well as coaching less-tenured representatives to deliver superior customer service.Trained new representatives on internal systems. This training included both classroom facilitation as well as one on one mentoring and coaching.Navigated multiple computer applications.