Josue Ramirez Email & Phone Number

•Analyzed and Documented Internal processes to maintain up to date procedures.• Trained New hires and provided resources for the Security Operations Center's team members to use as a reference and increase efficiency in responding to internal and client requests. • Met with clients on a weekly basis to discuss Security Posture, Incident Communications, Reports and Vulnerability scan results. • Highlighted outstanding elements needed to improve SIEM and EDR solutions• Analyzed client infrastructure for any needed filtering and tuning.• Highlighted tuning options to decrease incoming alerts by over 50% and increase efficiency in the SOC.

• Provided in-depth analysis and support for SIEM, and EDR solutions.• Delivered prompt research and troubleshooting for a variety of different end-user problems.• Solved interoperability issues between EDR solutions and third party software through the addition of exclusions and policies.• Performed log analysis to determine legitimacy behind threats (Triage) and responded promptly by informing the customer and containing the threat, when applicable

Cumming, Georgia, United States

•Greeted all customers cheerfully and provided expert service. •Resolved installation problems, improved operations and provided exceptional client support. •Worked with homeowners and contractors to understand needs and provide dedicated service. •Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. •Operated equipment and tools to move, cut and seal granite slabs for kitchens and baths.

United States

•Responsible for Maintaining a positive and empathetic attitude towards customers and responding promptly to their demands through various channels. •Delegated job responsibilities to co-workers and knowledgeable on how to manage the restaurant, in the absence of a manager. •Applied excellent organizational and multitasking abilities to handle simultaneous customers, team and business needs while avoiding unnecessary delays or errors.