Josue Ramirez Email & Phone Number

• Analyzed and Documented Internal processes to maintain up to date procedures.
• Trained New hires and provided resources for the Security Operations Center's team members to use as a reference and increase efficiency in responding to internal and client requests.
• Met with clients on a weekly basis to discuss Security Posture, Incident Communications, Reports and Vulnerability scan results.
• Highlighted outstanding elements needed to improve SIEM and EDR solutions
• Analyzed client infrastructure for any needed filtering and tuning.
• Highlighted tuning options to decrease incoming alerts by over 50% and increase efficiency in the SOC.

• Provided in-depth analysis and support for SIEM, and EDR solutions.
• Delivered prompt research and troubleshooting for a variety of different end-user problems.
• Solved interoperability issues between EDR solutions and third party software through the addition of exclusions and policies.
• Performed log analysis to determine legitimacy behind threats (Triage) and responded promptly by informing the customer and containing the threat, when applicable

Cumming, Georgia, United States

• Greeted all customers cheerfully and provided expert service.
• Resolved installation problems, improved operations and provided exceptional client support.
• Worked with homeowners and contractors to understand needs and provide dedicated service.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Operated equipment and tools to move, cut and seal granite slabs for kitchens and baths.

United States

• Responsible for Maintaining a positive and empathetic attitude towards customers and responding promptly to their demands through various channels.
• Delegated job responsibilities to co-workers and knowledgeable on how to manage the restaurant, in the absence of a manager.
• Applied excellent organizational and multitasking abilities to handle simultaneous customers, team and business needs while avoiding unnecessary delays or errors.