- Hold monthly client accountability calls to hold clients accountable to their goals. This may include problem solving, giving advice based on our frameworks, or just listening.- Maintain/enforce program standards and frameworks to ensure client success.- Execute new program initiatives as they develop. We move quickly and try new things (while maintaining our core systems). If that’s not how you like to operate, this probably isn’t the role for you.- Identify client struggles and offer solutions and services to assist. This could include marketing or virtual assistant services that we offer.- Assist with planning and participating in weekly coaching calls and events. This includes weekly group coaching calls, client masterminds when needed, quarterly workshops, and one-off workshops.

- Facilitated growth strategies for entrepreneurs, helping clients achieve significant revenueincreases (2x to 10x). - Delivered personalized coaching and actionable insights to enhance operational efficiencyand business strategy.- Collaborated with diverse businesses to implement tailored growth plans.

● Manage the day to day production and shipping requirements of our west coast facility.● Lead monthly inventory valuation efforts● Manage various projects and ensure completion within deadline by attending to everydetail of assigned projects.● Provide staffing and management support to all employees.● Perform interviews on potential candidates as we grow our staff.● Work directly with the President and other Senior Managers● Responsible for all aspects of the warehouse (i.e. receiving, production, shipping, etc ...)● Work with all outside vendors and third parties

Manage all aspect of daily operations which includes but are not limited to the following:-Managing and overseeing warehouse operations, to ensure overall location compliance with company policies and procedures.-Manage shipping and delivery, facility and vehicle maintenance, and ensure proper product handling and storage procedures.-Manage operating costs for location, while maintaining support to ensure safety and customer satisfaction.-Manage location specific product program, and make adjustments based upon market conditions.-Oversee Warehouse personnel including Drivers, Receivers, Repack, Order Selectors, loaders, etc ...-Ensure all assigned tasks are completed in a timely manner.-Coordinate delivery schedules.-Coordinate cost effective delivery routes and maintain, update, and evaluate routing software.-Ensure scheduled maintenance of truck fleet is performed on a regular basis.-Implement proper equipment monitoring procedures for product maintenance.-Review current and potential product issues with Sales team, Purchasing, and Customer Service.-Monitor inventory and maintain a proper accounting on a daily basis, weekly, and monthly basis.-Work with Food Safety Director to ensure proper communication and exchange of information between departments.-Help with training of all warehouse personnel and ensure they are following proper procedures.-Fill in and help out in all departments as business needs require.

Manage all aspect of daily operations which includes but are not limited to the following:-Managing and overseeing warehouse operations, to ensure overall location compliance with company policies and procedures.-Manage shipping and delivery, facility and vehicle maintenance, and ensure proper product handling and storage procedures.-Manage operating costs for location, while maintaining support to ensure safety and customer satisfaction.-Manage location specific product program, and make adjustments based upon market conditions.-Oversee Warehouse personnel including Drivers, Receivers, Repack, Order Selectors, loaders, etc ...-Ensure all assigned tasks are completed in a timely manner.-Coordinate delivery schedules.-Coordinate cost effective delivery routes and maintain, update, and evaluate routing software.-Ensure scheduled maintenance of truck fleet is performed on a regular basis.-Implement proper equipment monitoring procedures for product maintenance.-Review current and potential product issues with Sales team, Purchasing, and Customer Service.-Monitor inventory and maintain a proper accounting on a daily basis, weekly, and monthly basis.-Work with Food Safety Director to ensure proper communication and exchange of information between departments.-Help with training of all warehouse personnel and ensure they are following proper procedures.-Fill in and help out in all departments as business needs require.

Own assigned customer relationships and drive sales growth, item and category penetration and profitability of those relationships. Coordinate and lead efforts of the Customer Service Representative and Account Coordinator as a unified sales team to ensure optimal account service and alignment with the customer's contract. This position is characterized by a sustained record of sales achievement and complete knowledge of the organization's policies, products and services.Develop and maintain existing accounts through personal visits and follow-up on a systematic basis.Responsible for achieving annual sales plan through growth and penetration of existing accounts.Present new ideas and products from primary vendors and exclusive brand products to secure account penetration and loyalty. Manage product mix to maximize profit goals and contract compliance.Communicate with customers to apprise them of mutual performance, new products, programs and market trends both informally as needed and through periodic, formal Business Reviews.Ultimately responsible for results of sales team (Account Coordinator and Customer Service Representatives) actions relative to assigned accounts. Lead sales team accordingly to:• Ensure optimum service to accounts including coordination with operational and purchasing functions, as needed.• Maximize AE time spent with customers.• Meet or exceed accounts receivable currency targets including coordinating with central AR as needed.• Review all accounts to ensure program compliance, develop unique sales approach, identify needs, and expand sales.• Maintain a profile on all accounts to include order guides, statements periodicals and overall reporting. Verify pricing information to ensure correctness.Attend Sales Meetings, Training Sessions, Food Shows, and Conferences as deemed necessary by Management and Customer requirements.Set-up and support roll out of new accounts as assigned.

Assists Operations Manager in all aspect of daily operations which includes but is not limited to the following:-Managing and overseeing warehouse operations, to ensure overall location compliance with company policies and procedures.-Supervise shipping and delivery, facility and vehicle maintenance, and ensure proper product handling and storage procedures.-Manage operating costs for location, while maintaining support to ensure safety and customer satisfaction.-Manage location specific product program, and make adjustments based upon market conditions.-Oversee Warehouse personnel including Drivers, Receivers, Repack, Order Selectors, loaders, etc ...-Work with the Operations Manager to ensure all assigned tasks are completed in a timely manner.-Communicate with Operations Manager Driver Supervisor to coordinate delivery schedules.-Work with Operations manager and driver supervisor to coordinate cost effective delivery routes and maintain, update, and evaluate routing software.-Ensure scheduled maintenance of truck fleet is performed on a regular basis.-Implement proper equipment monitoring procedures for product maintenance.-Review current and potential product issues with Sales team, Purchasing, and Customer Service.-Monitor inventory and maintain a proper accounting on a daily basis, weekly, and monthly basis.-Work with Food Safety Director to ensure proper communication and exchange of information between departments.-Help with training of all warehouse personnel and ensure they are following proper procedures.-Fill in and help out in all departments as business needs require.

HR Admin:-Administer employee health, welfare and retirement plans company-wide. Benefit programs include: 401 (k) Retirement Plan, medical/dental, workers' compensation, leave of absence, Flexible Spending (Section 125), HSA, HRA, etc...-Act as liaison between employee, insurance providers and to resolve benefit related problems and ensure effective utilization of plans and positive employee relations.-Provide administrative support to human resources function as needed (e.g. correspondence generation, record keeping, file maintenance, HRIS entry).-Ensure plans are administered in accordance with federal and state regulations and plan provisions are followed.-Perform other HR generalist duties as assigned.Payroll Admin:-Responsible for the preparation and processing of biweekly payroll for 70+ employees; review and ensure accuracy of approved timesheets; track and deduct all garnishments and other special payroll deductions-Responsible for the coordination efforts between payroll, human resources, budget and other departments to ensure proper flow and maintenance of employee data (including preparation/distribution of detailed reports, e.g. labor" home" work, overtime, leave balances, head count, and retirement contribution reports)-Handle the administration of the electronic timekeeping system. Setup each employee, valid programs for each employee's charges, and adherence to FLSA; monitor submissions of approved timesheets, ensure valid data transfers to/from payroll service-Establish/maintain employee records; ensure that employee changes are entered correctly and made on a timely basis; review changes for proper authorization and adherence to APA policy including compliance with federal/state/local regulations.

- Responsible for seeing the big picture and handling all the small details that come with managing a center. I was responsible for all aspects of center operations and floor management, handling the day-to-day of the facility and making sure that its staff complies with all standards and procedures.- I had to strive to become a world-class multi-tasker, overseeing a variety of functions—from developing operational plans and budgets to creating sales and marketing plans to reviewing weekly (and monthly) P&L statements. All of this in order to grow revenue and control expenses. I was always thinking about creative ways to increase center revenue and working hard to increase group event sales revenue by effectively establishing sales goals that were both measurable and achievable.- I was a staff management pro—hiring, training, and evaluating center staff and ensuring that all employees were well-versed in such areas as guest service, food and beverage operations, and loss prevention. I had to strive to keep morale high and was responsible for dealing with center-level HR and loss prevention issues.- In order to be successful, I had to be a great communicator—respectful of my staff and welcoming to guests—with a nuanced sense of service that shone through in all that I did. I was a paragon of guest care who set the tone and modeled the kind of class-leading guest interactions that we were all able to pride ourselves on exhibiting. - In addition to these highly developed social/interpersonal skills, I also developed a thorough working knowledge of our POS register systems.

- Managed, developed, oversaw and evaluated site activities to ensure operational effectiveness and continuous improvement of programs and services.- Managed and lead daily efforts to provide great customer and employee experience and effectively planned, scheduled, and leveraged resources to achieve business objectives.- Lead, guided, and managed supervisors and professional staff and professional development; ensured that employees had a clear understanding of performance expectations, provided feedback, recognition and coaching to continuously improve employee performance; maintained accountability within the center.- Provided feedback and guidance to continuously improve training and quality assurance programs, change management and departmental initiatives.- Ensured that management team was providing the appropriate real-time oversight and took appropriate action to meet service level goals and maximize efficiency.- Developed, recommended and oversaw the implementation of short and long-term strategies, goals and objectives, new program and operational/service initiatives.- Identified and analyzed information and application, customer trends, bench marked best practices and determined process improvements.- Meet financial objectives and participated in estimating requirements, developing an annual budget, scheduling expenditures, analyzing variances and initiating corrective actions.- Developed, recommended and enforced policies, procedures, guidelines and standards of operation and assisted in the development and coordination of corporate and departmental policies, procedures, goals, objectives and strategies.- Interviewed, hired, evaluated, managed and developed staff. Ensured accountability for achievement of departmental goals and objectives.

- Served as a Call Center leader who routinely utilized my extensive skills and knowledge gained through experience and training as a Customer Service Representative.- Mentored co-workers in developing their skills and knowledge; shared information to help them successfully serve the members on a daily basis.- Encouraged continuous learning by assisting the staff in determining the appropriate solution to the questions they had about calls from the members.- Identified process improvement opportunities and made recommendation to enhance the member’s experience or meet company goals.- Responsible for bringing to closure member issues, which sometimes required researching and written or verbal responses. This sometimes required handling complicated issues and irate members.- Handled escalated telephone calls and took all steps needed to bring the issue to closure. Continued to be responsible to work all shifts, based on business need and Call Center coverage priorities. - Worked changing shifts based on business needs.