Sales Operations Manager
Current• Overseeing daily operations of sales and customer service ensuring quality control and managing resources ensuring efficiency and profitability. • Interdepartmental Change management analysis and execution supporting Sales, Customer service and Operations Support. • Analyze data for performance tracking, trends, and process efficiencies to deliver exceptional Service levels.• Partner cross functionally & interdepartmentally with 3rd party services provider management, workforce management, salesforce CRM, accounting, and business intelligence.• Devise and implement new training programs for the team to improve execution and quality. • Closely track key metrics and understand relation to business goals, including explaining changes in metrics over time and because of new initiatives • Quantitative analysis using mathematical and statistical techniques to examine data to identify and solve problems applying findings to improve management and operational efficiency.• Help design, implement, and validate new workflows from scratch to solve business problems.• Reviewing company data, building reports based on these findings and recommending programs to improve the company's performance metrics.• Organizational Effectiveness/Voice of Associate representative for company initiatives • Diversity Equity and Inclusion Officer working with stakeholders to oversee activities at all levels of the organization including scaling and implementing DEI initiatives and events.
