Joy Anderson Email & Phone Number

Roswell, Ga

• Process quality complaints in SFDC.• Research and respond to requests from both internal and external customers.• Review each complaint to determine if it is valid and reject if it is not a true quality issue.• Support sales teams, customer service, research & engineering and category managers. • Collaborate with facility leaders and investigators to identify, update and maintain key quality assurance controls and evaluate effectiveness.• Document findings, analyze trends,… Show more • Process quality complaints in SFDC.• Research and respond to requests from both internal and external customers.• Review each complaint to determine if it is valid and reject if it is not a true quality issue.• Support sales teams, customer service, research & engineering and category managers. • Collaborate with facility leaders and investigators to identify, update and maintain key quality assurance controls and evaluate effectiveness.• Document findings, analyze trends, and identify areas of weakness or opportunity.• Create dashboards and run reports in SFDC and BW/BEx. Show less

Roswell, Georgia, United States

Roswell, Ga

• Support and manage designated distributor accounts processing $50K -100K in purchase orders daily• Assist callers by providing technical information on our products, pricing inquiries and order status• Monitor customer ordering trends and address any unusual patterns in ordering habits• Investigate and resolve distributor service issues such as quality, shipping discrepancies and product outages• Communicate forecast and demand changes regularly with Sales, Category Managers… Show more • Support and manage designated distributor accounts processing $50K -100K in purchase orders daily• Assist callers by providing technical information on our products, pricing inquiries and order status• Monitor customer ordering trends and address any unusual patterns in ordering habits• Investigate and resolve distributor service issues such as quality, shipping discrepancies and product outages• Communicate forecast and demand changes regularly with Sales, Category Managers, Planners, and Deployment • Enter interactions into Salesforce.com and create cases and/or contacts as needed Show less

•Obtained quotes, negotiated pricing and managed small to large scale installation projects with local dealers across the US •Provide support to the President and Sales force by creating purchase orders and RFQ’s, order processing/purchasing and procurement, vendor communication and order confirmations to customers•Communicate order status to sales, including any issues with product availability and delivery dates•Accounting duties by creating and receiving pro-forma invoices for… Show more •Obtained quotes, negotiated pricing and managed small to large scale installation projects with local dealers across the US •Provide support to the President and Sales force by creating purchase orders and RFQ’s, order processing/purchasing and procurement, vendor communication and order confirmations to customers•Communicate order status to sales, including any issues with product availability and delivery dates•Accounting duties by creating and receiving pro-forma invoices for required deposits for clients and vendors , credit card authorization forms, reconcile purchase orders against vendor invoices for any price discrepancies, and collect W-9’s for new vendor set up•File and process freight claims with carriers as needed on any damages to product•Invoicing for service work completed to clients and/or manufacturer warranty when applicable•Assist A&D/Marketing liaison with major projects/bids awarded Show less