Make outbound calls to potential customers.Achieving and surpassing the set KPIs (Call Handling, Email, Chat, CSAT & appointment setting quotas)Understanding of the importance of maintaining ownership in handling customer complaints, until it is appropriate to escalate.Qualify leads and set appointments for our inbound sales teamMaintain accurate records of calls and appointments in our CRM systemCommunicate effectively with team members and managementMeet or exceed weekly and monthly appointment setting goalsProvide feedback to improve sales and marketing strategies

Using advanced communication skills to control calls, listening and targeting theobjective of the individual customer.Maintaining efficiency and productivity by meeting and exceeding daily, weekly andmonthly targets.Providing accurate, timely and professional communications to callers in a courteousmanner.Ensuring data accuracy by following verification procedures by repeating and confirmingthe names, phone numbers, addresses and credit card numbers.Reading, comprehending and following formatting procedures for data entry and sales.Ensure that customers make buying decisions armed with accurate information.Identify dissatisfied customers and provide them with an appropriate resolution alignedwith business processes.Forwarding all filed claims to the appropriate department for handling and investigation.Managing and protecting the reputation of the company and its client.

Provided targeted customer support via Intercom and telephone.Answered over 100+ user inquiries regarding computer software or hardware operation to resolve problems.Processed product orders, entered customer data, and completed stock replenishment using HubSpot.Helped resolve product returns, responded to shipping inquiries, and answered order status questions.Performed administrative support functions.Processed payments via Gusto software and reconciled accounts.Collaborated with sales team to drive job completion on daily basis.Handled multiple tasks and worked well under pressure.Was fully available even on weekends.

• Training of Community Health Volunteers on maternal, child health care as well as nutrition practices. • Compiling summaries on the Ministry of health booklets and uploading of health data to the Kenya Health Information System.• Chairing monthly community meetings to support the Community Health Volunteers.• Training Community Health Volunteers on data collection.• Evaluation of health programs in the community to gauge effectiveness.• Supervision of Community Health Volunteers.• Assessing Community Health Volunteers.• Collecting Community Health data for the Ministry of Health, Kenya.• Participation in COVID-19 outreach programs in the community.

• Counselling on nutrition in the Kibra community.• Household nutrition assessment for residents of Laini Saba Kibra.• Facility level nutrition assessment for under-fives.• Enforcing facemask wearing in the wake of COVID-19.• Training members of the Kibra community on following COVID-19 guidelines.