Joy Smith Email & Phone Number

Omaha, Nebraska, United States

Omaha, Nebraska, United States

Omaha, Ne

• Responsible for the creating and implementing of strategic plans and the development of processes to meet short-term and long-term goals. • Oversees internal systems including; budgets, social media, marketing efforts, and customer service efforts. • Actively recruits, interviews, trains, and mentors new employees.• Organizes and leads team meetings to promote teamwork and work towards achieving goals. • Create and enforce policies and procedures within all levels of the company.• Manages financial and communication operations within the office.• Provides guidance and support to all departments and team members.• Executes business relationship strategies to increase client growth and form lasting relationships.• Promotes company by participating at local events and through volunteering efforts.

Dakota College At Bottineau

• Designed program goals and guidelines that promote student success and accountability while adhering to campus policy.• Consistently generated creative and innovative “thinking outside the box” ideas in the areas of marketing, recruitment, sales, relationship building, fundraising, and communication, for instance, supporting social media presence, virtual practices in online learning management systems and academic advising, sponsorship opportunities, and special event management.• Provided classroom management for instructors using interactive, streaming software in hybrid curriculum employing Interactive Video Network (IVN).• Interviewed, hired, trained, and supervised student workers to monitor and manage IVN classrooms.• Created program handbooks, applicant tracking documents, survey materials, and progress reports for use across departments.• Assisted DCB students through the application, financial aid, and registration process. • Demonstrated true commitment to customer experience by investing a tremendous amount of time during non-business hours with clients to ensure a successful integration to their new surroundings.• Assisted admission counselors with obtaining necessary documentation from students and constructed electronic resources to track student progress. • Worked with Dakota Nursing Program faculty to coordinate their orientation at VCSU. Responsible for visiting with all nursing program prospects, evaluating transcripts, assisting with application process, and also creating academic plans. • Frequently pursued opportunities to further my education and knowledge base through articles, webinars, and conferences and obtained grant funding to do so.• Effectively managed program budget and was responsible for providing invoices and direct billings from travel expenses, conference fees, office supplies, program materials and marketing materials.• Negotiated pricing with outside agencies on advertising opportunities in media publications.

Valley City, Nd

• Consistently generated creative and innovative “thinking outside the box” ideas in the areas of marketing, recruitment, sales, relationship building, fundraising, and communication.• Provided skills, leadership, strategies, and legendary customer service to help grow enrollment by 41% during my four years in Enrollment Services – the largest enrollment growth during this time period throughout the North Dakota University System.• Demonstrated advanced sales skills by sharing my extensive product knowledge to prospective high school students, approach students to introduce myself and the school, assess their educational needs, present VCSU to students as the ideal academic choice for them, assist students through the application and registration process, and provide continual support during their academic career.• Proposed and implemented new technology-focused communication methods between students and administration to communicate more effectively based on client needs.• Launched imaginative networking strategies that built lasting relationships, including outreach not only to students, but also to counselors, and new best practices in introductions and follow-ups.• Used ingenious marking ideas and tools to establish a physical presence in schools and businesses.• Assisted international students from 11 countries through the admission and registration process and provided continued support when they arrived on campus. • Communicated with campus-wide offices regarding student needs related to academic support and cultural sensitivities. • Traveled to college fairs and high schools in ND, SD, MN, NE, and AK to promote VCSU. Connected with students, counselors, and parents during their campus visits.• Employed CRM computer programs such as PeopleSoft and Hobson’s to manage all communications to and from prospects and applicants. • Extensive experience cold calling potential prospects with an average 40% success rate in taking prospects to the next step.

Bachelor Of Science (B.S.), English/Language Arts Teacher Education

Education record

Education record