Joy Ann Marrie Mangilog Email & Phone Number

Buy Box ExpertsPosition: Project ManagerJP Morgan Chase & Co.(Ebloc 1 Jose Maria Del Mar St, Apas, Cebu City 6000)Position: Retail Banker (Nov2018 - Nov2021)Essential Duties and Responsibilities:*Manage client's accounts.*Process credit card payments.*Provide client's banking needs, like bank account inquiries,disputes, and online banking access including online accesstroubleshooting when needed.*Create escalation tickets to resolve client's concern as quickly aspossible.*Process manual requests for client's experiencing delays inreceiving their billing statements and/or card replacement andcoordinates with back office for follow up.Qualfon Philippines Inc(Skyrise 3 Bldg., Cebu IT Park, Apas, Cebu City 6000)Position: Operations Supervisor (Aug 2017 - Sept 2018)Essential Duties and Responsibilities:*Manage a team of 17-20 people.*Supervise and evaluate the performance of every member ofthe team and provide feedback and coaching, may it bepositive or critical.*Report on department metrics to department directors andother upper management.*Handle admin tasks like documentations, reporting, scheduleand conducts team meetingsPosition: Quality Assurance Analyst (Aug 2015-Aug2017)Essential Duties and Responsibilities:*Evaluate work (ticket and calls) of every member of the team toensure excellent customer service is delivered toclients/customers.*Provide feedback to every member about their QA evaluationand provide coaching when needed.*Submit and report QA evaluation results and analysis to themanagement.Position: Customer Service Representative (Oct2012 – Aug2015)Essential Duties and Responsibilities:*Assist Customers queries’ such as Mobile Plans, billing inquiriesand basic troubleshooting.*Attend to customers concerns which include bill disputes andadjustments.*Manages the overall post paid account of the client, specializingin number portability.*Handle phone number transfers for the clients, coordinate withproviders and create ticket to resolve the issue and followthrough until successful.*Conducts account verification by directly contacting clients forany supporting documentations needed.*Coordinates with internal departments (sales and billing) todetermine if client has any outstanding balance beforeclearance if given.*Provide weekly report on the number of successful casesresolved.