Joy Bancroft Email & Phone Number

Topeka, Ks, Us

Remote

> Collaborate cross-functionally across more than 10 teams and multiple departments to scope, develop, standardize, and iteratively improve product training content for multiple products and service offerings> Identify bottlenecks and pain points in current implementation and training processes, presenting solutions to improve efficiency and stakeholder satisfaction> Develop rapport and relationships with SMEs and senior leadership, distilling multiple sources of expertise into engaging, attractive content and assets > Create and polish beautiful, easy-to-understand templates, training material, and product certification courses for internal stakeholders and external audiences, developing and maintaining voice, brand, and design consistency > Support and mentor junior content developers and tech writers, creating a safe and supportive environment where we can review and revise each others' work and have fun doing it> Bring joy to the organization, not only by merely existing, but also by integrating whimsy and humor into conversations and projects whenever possible (and appropriate)>> Primary Tools: Confluence, Jira, Google Workspace, Microsoft Office, Camtasia, SnagIt, Monday, Slack, Canva

Topeka, Kansas, United States

> Perform standard and technical edits for scholarly journals, dissertations, articles, grant proposals, professional portfolios, and creative writing>> Primary Tools: Microsoft Word & PowerPoint, Google Docs & Slides, Adobe InDesign & Illustrator, Canva, Prezi

> Redesign and restructure the entire knowledge base, bringing content up to date and brand, while making the articles easier to find and use and improving SEO > Organize, create, and maintain online user guides, FAQs, and onboarding documentation> Edit and compose copy for marketing emails, technical support email templates, release updates, newsletters, social media posts, blog articles, and case studies> Collaborate with designers and engineers to review and edit UX text> Work cross-functionally across teams to mentor other writers and document and test new and existing features>> Primary Tools: KnowledgeOwl, Notion, SnagIt, Google Workspace, Hubspot, GitHub, Canva, Notion, Figma

Topeka, Kansas Area

> Perform Agile Scrum Product Owner tasks, including managing and prioritizing the product backlog and writing user stories and feature/epics with clear and thorough acceptance criteria> Coordinate and prioritize work with 50 staff in cross-functional teams, reporting progress to leadership and contributing to task and risk management> Use 508/WCAG 2.1 AA accessibility guidelines and Matomo and Google Analytics to inform design decisions> Create user acceptance testing guidelines for customers and provide UAT and train-the-trainer webinars on new features and functionality with up to 300 attendees> Communicate with internal and external stakeholders and perform user research, translating findings and experiences to company leadership, business analysts, developers, and the UX team to ensure clear product goals and that the vision aligns with user needs and business objectives>> Primary Tools: MadCap Flare, MadCap Capture, Camtasia, SnagIt, Google Workspace, Microsoft Office, Adobe InDesign and Illustrator, Canva, Prezi, Redmine, Matomo, Google Analytics, WAVE, aXe, Google & Mozilla Developer Tools

Topeka, Kansas Area

> Develop, edit, and update print and electronic user guides, release documentation, and training curriculum> Create customer-driven content, such as social media and blog posts, case studies, e-newsletters, infographics, and white papers> Deliver on-site training and webinars for company software, including classroom instruction, one-on-one coaching, product demonstrations, and practice sessions> Research trends in the workforce development industry>> Primary Tools: MadCap Flare, MadCap Capture, SnagIt, Google Workspace, Microsoft Office, Prezi, Redmine

Daytona Beach, Florida Area

> Tutor students, staff, and faculty one-on-one, face-to-face and virtually in a diverse, open-enrollment institution> Manage writing center website & social media accounts, building a brand and network of followers.> Offer course- and topic-specific workshops on writing, communication, and technology> Create course- or topic-specific, branded supplemental material>> Primary Tools: Design2Learn, Prezi, Microsoft Office, Hootsuite

> Developed and facilitated engaging courses that required reading and composing across genres and in different modes> Designed thematic units to meet multiple learning outcomes, researching and assigning engaging and diverse reading and media materials> Documented and assessed learning outcomes for the course and individual assignments>>Primary Tools: BlackBoard, Microsoft Office, Google Workspace

> Worked one-on-one with undergraduate and graduate writers of varying skills levels at every stage of the writing process, synchronously and asynchronously

> Proofread scholarly articles for according to the required level of edit and journal-specific style guide > Earned the Allen Star Award for initiating the PDF markup process to shift to paperless proofreading> Assist in building and modifying journal-specific style guides> Cross-trained in Design & Layout to proofread and edit covers and figures> Updated and re-designed the Allen Press Proofreading Manual in InDesign.>>Primary Tools: Microsoft Office, Adobe Acrobat, Adobe InDesign

Master Of Library & Information Science - Mlis, Academic Libraries

Master Of Arts (M.A.), Rhetoric And Composition

Activities and Societies: KU Ars Rhetorica

Bachelor'S Degree, English Language And Literature, General