Joyce Maina Email & Phone Number

Developed and executed targeted sales strategies for IoT solutions, leading to significant growth in client acquisition and retention.Cultivated strong relationships with key stakeholders, resulting in long-term partnerships and repeat business.Conducted detailed needs assessments to deliver customized ICT solutions, enhancing operational efficiency for clients.Collaborated with product development teams to refine offerings based on market trends and client feedback.Managed a diverse portfolio of clients, successfully driving revenue growth through strategic account management and product upselling.Delivered impactful presentations on IoT and ICT solutions, leading to successful new client acquisitions and pipeline development.Coordinated with technical teams to ensure smooth implementation of solutions, fostering positive client experiences and retention.

Maintaining strong and deep relationships with accounts under direct managementFollow through on all customer issues until closure.Maintaining communication with the customer throughout the entire customer journey.Identify growth prospects (New/Up-sell/Cross-Sell) within the account assignedDrive identification and adoption of relevant segment propositionsDevice strategic plans for Relationship penetration and ensure implementation of tactical plans including pipeline management.Proactive Relationship performance management and trackingGrow Solution Sales within assigned cliental through acquisition and penetration.Provide thought leadership and Insights from customer’s engagement and feedback

Team leader:Key responsibilities;Representing the management at the region.In charge of team’s discipline and ensuring adherence to the stipulated contractual terms.Ensuring timely daily and weekly reports to allow for performance trackingDissemination of valid information to the team while giving back feedback on the happenings on the ground.In charge of the team’s capacity building by conducting and arranging for refresher trainings.In collaboration with the respective line managers, conduct time to time performance reviews.Updating Firlcom management on the teams Bio data from time to time.In charge of the member’s clearance when disengaging.Organizing for conference calls / meetings for the agency.

Acquiring and training LIPA NA MPESA customersMaintaining strong customer’s support system to ensure their adequate satisfaction.Retention

Certificate, Key Account Management

Diploma, Business Management

Bachelor, Business Management

Option international business management