Joy Evans Email & Phone Number

As a Continuous Improvement Analyst, I:• Performed statistical, trend, root cause and benchmarking analyses to provide recommendations for business units• Participated in and facilitated after action reviews and root cause analysis sessions to implement process improvements• Developed metrics and visualizations using Excel and Power BI to further identify gaps and opportunities within business processes• Provided coaching for business unit personnel regarding Continuous Improvement Tools and Methods

Greater Detroit Area

As an Operations Analyst, I:• Assisted in facilitation of training students and fellow co-workers in processes within department• Assisted in the development of claims form resource using Microsoft Forms and Smartsheet that will create ease forexternal customers and provide thorough details for employees to help improve group cycle times• Created documentation and templates that have been used to further the development of employees as well as removegaps/defects in the departmental processes• Conducted Huddles and created visualizations using Power BI using data obtained from SAP Business Objectsto identify opportunities within departmental processes and notified team of updated metrics• Handled escalations by either providing needed documentation or communicating with applicable parties• Transitioned from Claims Representative to Operations Analyst – Reporting, maintaining most responsibilities in previousrole while accepting additional tasks in new role

Greater Detroit Area

As a Claims Representative, I:• Analyzed financial data to create reports that assisted in tracking departmental productivity and efficiency• Assigned claims using SAP applications (CRM and ISU) to access customer data• Communicated with various parties to determine liability within a claim including customers, supervisors, and DTEcontractors• Developed process maps to ensure continuity and efficiency within everyday tasks performed by claims representatives• Documented claim findings and correspondence in an effective and timely manner• Investigated claims and assessed damage to determine company liability• Submitted payment requests using Prodagio in response to approved claims

Greater Detroit Area

As a Summer Student/Co-Op, I:-Analyzed departmental data and created visual representations using Microsoft Excel and PowerBI-Analyzed and reconciled financial data in preparation for weekly meetings-Analyzed weekly departmental metrics to report monthly key process indicators-Created and edited documents used as standard work instructions for common departmental tasks-Created Quality Management deck reports for weekly reporting using PowerPoint-Remodeled team sites using SharePoint

Detroit, Mi

As a Student Intern, I:- Assisted in the conduction of internal audits by examining records, conducting reports andhandling sensitive information- Assisted in the facilitation of employee trainings- Communicated with various members of the DPSCD school district (Principals, Administrators,Volunteers, etc.) via email, phone, and in-person- Complied records for receiving materials and supplies for incoming inventory- Created forms, spreadsheets, and presentations using Microsoft Excel, PowerPoint, Publisherand Word- Created polls to determine availability for scheduled events- Modified and updated department website using WordPress- Shadowed employees within the IT Division of DPSCD, including: DPSCD Data Center (Web Team, Network Team, PeopleSoft, etc.) DPSCD Police Command Center Thorn Apple Valley Service Desk