Joy Jurilla Email & Phone Number

Metro Manila, Philippines

Toronto, Ontario, Canada

Ensures the success and satisfaction of our clients who use our sales pipeline management software, Pipeline Signals. Assists with the onboarding process for new clients, understanding their specific needs and goals, and creating a customized onboarding plan to ensure a smooth transition to our software.

Toronto, Ontario, Canada

Ensures the successful onboarding, adoption, and ongoing engagement of our clients who have invested in our sales training and enablement programs. Serves as the primary point of contact for our clients.

Toronto, Ontario, Canada

Responsible for planning, organizing, and overseeing training programs. Collaborates with facilitators and CSMs to identify training needs, cohorts, and schedules based on the client's requirement

Partnered with Learning Specialist to provide support to new hires from Classroom Training to Operations.

Assisting small business owners and determining the need, to provide excellent solution and that customer first experience.

Partnered with the Training Department and Operations in starting up the Fraud Call Center in Cebu

Handled a specialized queue that dealt with VIP customer's credit card security concern and escalated calls.

Assists cardmembers with security concerns on their credit card.

Rotated through COLT (Currrent Overlimit Team), Account Control, and Private Label specialty teams with the role of educating card members of the impact of their payment behavior towards their credit scores and providing payment solutions that would benefit their credit standing.

Assisted customers with booking flight reservations, making schedule changes, cancellations, and reviewing airport requirements and restrictions for domestic and international flights while ensuring that government and airline regulations are followed.