Joy O. Email & Phone Number

Sault Ste. Marie, Ontario, Canada

Help develop marketing campaigns for various programs and events and membership.Coordinate and execute email campaigns, meeting deadlines, following timelines, and ensuring uniformity of content/messaging.Writes and edits member newsletters, emails, and other communications as assigned.Create social media content.

Lagos Nigeria, Lagos State

• Providing quality responses to customer by dealing with enquiries and answering calls from new and existing customers• Also handling difficult and aggressive customers in a Professional manner• Simplifying billing enquiries and technical problems with clients and giving them available options with installation of preferred DSTV decoders suitable for their individual needs• Dealing with all escalated complaints and enquiries efficiently and effectively• Suggesting solutions to customers in a positive manner• Maintaining and updating Client database via computerize clarity program platform• Handling and resolving of payment queries and disputes accordingly• Promptly dissemination of new business information to clients, giving them first-hand knowledge of ongoing offers• Cross-selling additional products and services of the business and onboarding of new enabled subscribers• Familiar with all Microsoft packages• Also keeping abreast with latest innovations and techniques on customer satisfaction.• Maintained energy and enthusiasm in fast-paced environment.• Demonstrated respect, friendliness and willingness to help wherever needed.• Worked flexible hours; night, weekend, and holiday shifts.• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.• Resolved conflicts and negotiated mutually beneficial agreements between parties.• Eliminated downtime and maximized revenue by providing top project quality control.• Developed and maintained courteous and effective working relationships.• Supervised work of contracted employees to keep on task for timely completion.

Abuja, Federal Capital Territory Abuja

• Prepare orders for petroleum products which includes DPK, PMS and AGO• Recommend ways for cost reduction and improve sales• Organize group members to be creative and render innovative services to clients• Organize training sessions for junior pump attendants and workers to become customer friendly and polite towards clients.• Placed special customer orders for custom or special order merchandise.• Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.• Answered customer questions and provided detailed product information.• Maintained effective team member communication.• Demonstrated strong communication skills and understanding of packing slip processing requirements.

Postgraduate Degree, Public Relations/Image Management

Bachelor Of Arts - Ba, International Relations And Affairs