Develop strategies for the insurance business by coordinating with officers, senior executives, and agency owners about strategic plans and processes. Identify operational challenges and implement corrective actions. Network and solicit business, carrier partners, and new agents in order to increase productivity, grow the agency's portfolio, and expand our outreach. Customize solutions for our clients, their family, or their businesses by identifying the best plans that fit their needs and budgets. Coordinate with carrier partners, agencies, agents, non-profit, business, and church leaders across Texas, Illinois, Arkansas, Florida, New Mexico, Arizona, Nevada, Michigan, Ohio, and Louisiana in order to help educate and serve their respective communities.

Provided comprehensive insurance solutions by using a consultative approach and educating clients on the changes to healthcare laws while balancing their needs with their budget. Exceeded customer satisfaction by delivering services that met the client’s needs, lowered their out-of-pocket risks, and helped create generational wealth.Further expanded services to include small group insurance products and services. This enhancement provided a personalized consultation partnering with specialized carriers who helped business owners find the right suite of benefits to fit their employees.Cultivated positive relationships with carrier partners, church, community, and business leaders.

Reviewed and analyzed commercial and residential inspection reports to ensure the report had been submitted as required.Analyzed the data to highlight liabilities, risks, and hazards that may have been overlooked by the inspector. Coordinated services with inspectors and other staff to eliminate issues and present a completed report to the client in a timely manner.

Advised individuals, families, and small business owners on their best options to reduce the cost of insurance by using innovative cost-saving solutions and providing face-to-face consultations.Customized benefits to meet each client's unique needs and budgets.Assisted with enrollment and education of the Affordable Care Act, as well as various options outside of the marketplace to protect the health and wealth of my clientele.

Top-producing broker credited with designing innovative marketing strategies that focused on high-end clientele while also building successful programs for first-time homebuyers.Developed an intra-agency notification system that expanded the exposure of homes and decreased time on the market.Recognized by superiors for my committed work ethic and expanding sales/marketing abilities; selected out of 300 brokers at the firm as the listing agent to market specialty properties with 100+ acres and valued over $3M.

Exceeded performance expectations by successfully selling over $4M in luxury homes and home sites.Implemented several impactful process improvements including a ‘Productive Owner Referral Program’ that cultivated relationships through personalized customer service and an efficient owner management system resulting in faster response to inquiries and increased owner satisfaction and referrals.Consistently delivered well-informed advice and consultation to clients while helping them choose the best option from the available alternatives according to their requirements and budget.

Served as a liaison between the Governor and the Illinois Department of Children and Family Services, managed the reconciliation of decision memos as well as policy and procedural changes.Closely monitored and advocated legislation of importance to the Governor, and personally spearheaded the research and agenda for the Illinois Task Force for Missing Children.Maintained productive working relationships between local, state and federal officials and agencies.Reviewed and highlighted daily news summaries and presented relevant articles and issues to appropriate legislators and agency directors.Attended Appropriation hearings and worked with the Finance Director over budgetary concerns.