As a strategic non-profit leader with expertise in global business environments, I lead cross-cultural teams in advancing business goals. Living on five different continents and traveling to over 40 countries gives me a unique understanding of the challenges many types of non-profit organizations and government institutions face. Most recently, I was the GM/CEO of the U.S. Embassy Employee Association in Kuwait, overseeing teams that managed diplomatic services for Americans living abroad. Despite the challenges faced during the COVID pandemic, I kept the association profitable and unlocked significant cost savings by improving operations. I excel in the following: ✔ Defining Vision✔ Global Partnerships✔ Program & Project Management✔ Events Planning✔ Strategic, Multi-Lingual Communications Snapshot of Successes:★ Awarded “2022 International Manager of the Year” by the U.S. State Dept.★ A once-in-a-decade detailed, full-scope OIG inspection of all embassy operations revealed no findings on AEWA operations.★ Conceptualized and executed events for up to 800 attendees on behalf of the U.N. and the U.S. Embassy. ★ Contracted with U.S. Embassy Dhaka on press briefing kit creation for POTUS delegation. ★ Drafted and edited program evaluations, grant applications, reports, performance evaluations, and speeches for the U.S. Ambassador and Deputy Chief of Mission.★ Completed 6-month Italian language program, as well as Russian language courses, at the Foreign Service Institute Core Strengths: Strategic Vision & Leadership | Business Development | Marketing | P&L Management | Public Speaking | Content Creation | Writing, Editing & Publishing | Training | Resource Management | Diversity, Equity & Inclusion | Team Building | Database Management | Financial Management | Compliance | Social Media Management | Public Relations | PR Strategy | Media Relations | Research & Reporting | Speechwriting While I enjoyed every minute of my overseas life, I recently returned to the U.S. to be closer to family. I welcome opportunities to connect! #OpentoOpportunties #OpentoWork
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General ManagerAmerican Employees Welfare Association (U.S. Embassy Kuwait) Sep 2020 - Sep 2022KuwaitI supervised the daily operations of the U.S. Embassy employee association. This included overseeing teams of interns, FT and PT staff, and volunteers that manage a cafeteria, gift shop, diplomatic alcohol sales, a pub, member services, activities and classes, and major events. COMMUNICATIONS:✦Created impactful internal communications for multiple levels of stakeholders -- including generals, ambassadors, and expatriate employees from 29 countries. ✦Led corporate rebranding initiatives, including new logos. Revamped website to improve user-friendliness. ✦Improved community engagement by conceptualizing and instituting advertisement improvements.✦Rewrote employment contracts to comply with local law; drafted and negotiated new multi-year contract with vendor.SALES & MARKETING:✦Awarded 2022 Worldwide Employee Association Manager of the Year by the U.S. Department of State.✦Improved inventory turnover 8% and drove 8x increase in sales -- by introducing new products and marketing strategies. ✦Increased sales across all property outlets after championing and leading a large-scale technology upgrade that enabled employees to sell from anywhere on the property, rather than at a physical cost center.✦Increased service revenue 1,000% by hiring a new contractor and leading six-figure renovations of the gift shop and bar.STRATEGY & OPERATIONS:✦Unlocked ~$200K in operating funds by resolving ongoing signatory issues with local banks. ✦Simplified SOPs for all operations, including resolving election process compliance issues with the association bylaws.✦Reduced YOY losses during COVID by $56K – transforming a previously underperforming organization into a profitable operation, despite not being able to fully restore services under COVID restrictions. ✦Saved $170K over five years by negotiating new license agreement eliminating utility payments, while adding IT and facility maintenance support services.
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Director Of Operations | Strategic Communications ConsultantJoy Nelson Consulting 2000 - 2020GlobalDuring a period of frequent global relocations, I oversaw a portfolio of personal, volunteer, consulting, and contract projects. Key Achievements:✦Created an exciting learning culture in varying global academic settings by home-schooling a child during several back-to-back global moves. Created and facilitated curriculum, set goals, evaluated performance.✦Fostered inclusion within the Minsk expatriate community by founding the International English-Speaking Coffee Club.✦Researched and authored a travel book about the region of Umbria, Italy. ✦Built, maintained, and promoted multiple websites. Led all aspects, from planning to production. Researched, wrote, and published newsletter articles for Tri-Mission Embassy Rome and U.S. Embassy Tunis. ✦Planned events of all sizes for Americans in Belarus, including events at the personal residences of high-level officials. ✦Contracted with U.S. Embassy Dhaka on press briefing kit creation. Prepared press-briefing kit for members of White House traveling press and members of POTUS delegation. ✦Increased value of residential property $60K by serving as Designer and Project Manager for a $25K remodeling project.
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General ManagerThe American Recreation Association Apr 2000 - Aug 2000Dhaka, BangladeshWhile living in Bangladesh, I directed daily operations and led a staff of 98 employees at a recreation club for U.S. diplomats. The club was comprised of 4 eateries, a movie club, tennis courts, a pool, and fitness facilities. Key Achievements:✦Oversaw $120K remodeling project of all club restaurants, poolside eatery, and lavatories, as well as numerous general improvements. Partnered with management to ensure compliance with U.S. government policies and fiscal regulations. ✦Improved on-time payments after developing and instituting new rules concerning non-payment of club bills.✦Realized six-figure savings by uncovering and halting a kickback scheme involving 6 employees and multiple vendors.✦Improved the working conditions of local Bangladeshi women working for the association by upgrading the bathrooms and lunch area for female local employees.✦ Planned company events that fostered a sense of inclusion; collaborated with managers of other local clubs to coordinate events and improve services for local expatriates.
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Assistant Public Affairs Officer/Deputy DirectorU.S. Department Of State / U.S. Information Service Oct 1998 - Sep 1999Dhaka, BangladeshAs an Asst. Public Affairs Officer, I managed a team of 10 direct and 18 indirect reports across multiple departments. In this role, I drafted and edited program evaluations, grant applications, reports, performance evaluations, and speeches for the U.S. Ambassador and Deputy Chief of Mission. Key Achievements:✦Spearheaded nomination and successful funding of the highly competitive Volunteer Visitor Program. ✦Planned and implemented a regional American Studies conference for South Asia, as well as multiple speaker programs.✦Drove nomination process and secured funding for a senior Fulbright candidate.✦Improved information promoted by media by partnering with global O&G companies to create an informational roundtable about export issues.✦Discovered $3K in additional funding for the Information Resource Center through self-initiated research.✦ Represented Embassy at international engagements, trade shows, and conferences; presented at USIS-sponsored programs.
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Public Information OfficerIdaho School-To-Work Dec 1995 - May 1997Boise, IdahoAs a Public Information Officer at Idaho School-to-Work, I collaborated to advance a federal grant that supported secondary students in transitioning from school to work. Key Achievements:✦Communicated with Board and state officials; created, reviewed, and edited executive communications, including the final copy of Idaho’s continuation grant. ✦Planned large-scale events, including a gubernatorial proclamation and statewide celebration. ✦Built media partnerships and worked with external agencies to create promotional materials that increased awareness.
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Frequently Asked Questions about Joy Nelson
What is Joy Nelson's role at the current company?
Joy Nelson's current role is Non-Profit Leader ★ 2022 Global Manager of the Year - Awarded by the U.S. State Dept. ★ General Manager - CEO ★ Excellence in Leadership, Board Relations, and Community Outreach.
What schools did Joy Nelson attend?
Joy Nelson attended Whitworth University.
What skills is Joy Nelson known for?
Joy Nelson has skills like Writing, Public Speaking, Proofreading, Google Workspace, Multinational Team Management, Non Profit Volunteering, Microsoft Powerpoint, Intercultural Communication, Event Planning, Nonprofit Management, Charity Work, Customer Satisfaction.
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Joy Nelson
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