Jay Patel Email & Phone Number

Chicago, Illinois, United States

❖Utilized advanced querying, visualization and analytics tools to analyze and process complex data sets.❖Developed a python program to parse/analyze dirty data into clean standardized data. Then later match the clean data to customer billing profiles❖Created and implemented new reporting tools using Tableau and Power Bi❖Helped in the migration of data/tools between two companies.

Greater Chicago Area

❖Established the first database system at the company by integrating big data from 5 different business tools into one cloud based data lake. (Snowflake)❖Created a comprehensive customer tool to accurately predicted product conversions from old services to newer service based on features such as usage, location count, years active, etc. Converting over 2000 lines of service to newer products.❖Used historical data to predict volume of tickets expected in the next few weeks, based on historical outages, usage, and previous created tickets. Proactively resolving tickets before being escalated, resulting in a 45% reduction in critical tickets.❖Established a live technical support tool with tableau and power bi to help prioritize the resolution of tickets using multiple features and weighted scoring. This allowed tickets to be resolved 43%-50% sooner than before.❖Effectively reducing time to port-out service numbers by over 60%. This was done using a self-developed automated python script that would analyze multiple formatted emails, which were then cleaned and matched with customer information and sent out to our provisioning team.❖Worked with stakeholders to develop quarterly roadmaps based on impact, effort and test coordinations.❖Compiled, cleaned and manipulated data for proper handling.(SQL)

Greater Chicago Area

❖ Intensive and comprehensive introduction to python, NLP, supervised and unsupervised machine learning, deep learning, and big data❖ Generated a report on World Happiness with a collection of data visualization tools and techniques. ❖ Created a supervised learning ensemble model to predict heart disease in patients with a precision of 89%.❖ Used clustering and NLP models to classify classic literature.

Greater Chicago Area

❖ Worked with major retailers such as Best Buy in creating a marketing campaign/strategy to attract new/current customers to innovative products.❖Collected and analyzed data for marketing reports❖Conducted product presentations

Schaumburg, Il

Worked closely with doctors and nurses to provide care for residents and temporary patients❖ Provided assistance for activities of daily living❖ Assisted Psychical Therapists in various therapy sessions that required weight bearing activities❖ Assisted patients with range of motion exercises❖ Provided minor wound care for bed sores, dry skin, edema, and applying topical medication❖ Assisted nurses in administering medications, such as suppositories, sleep medication, and pain medication❖ Took routine vitals such as blood pressure, oximetry, blood pulse, sugar levels, and temperature❖ Responsible for discussing health concerns with patients and their families

Bachelor Of Liberal Arts & Sciences, Biology, General

Activities and Societies: Indian Student Association

Data Science