*Ongoing management of Strategic Project Management team supporting more than $130mm in program revenue*Responsible for definition and refinement of the department, leveraging project management best practices and processes*Accountable for Agile project management processes such as intake, business case development, scheduling, budget, and risk assessment*Allocate resources and team members to the highest-value projects or initiatives with an enterprise focus

*Delivered >10% increase in total MRR and near-zero churn among enterprise clients, including publicly-traded and regional dealer groups*Led OEM dealer performance consulting programs with responsibility for OEM relationship management and leadership of associated Xtime consulting teams*Worked closely with Xtime Product and Performance Management teams to document, size, and determine feasibility of client product enhancement requests*Maintained consistent contact with OEM and… Show more *Delivered >10% increase in total MRR and near-zero churn among enterprise clients, including publicly-traded and regional dealer groups*Led OEM dealer performance consulting programs with responsibility for OEM relationship management and leadership of associated Xtime consulting teams*Worked closely with Xtime Product and Performance Management teams to document, size, and determine feasibility of client product enhancement requests*Maintained consistent contact with OEM and dealer group leadership to reinforce Xtime ROI and success stories, and place focus on areas of opportunity in their businesses Show less

*Led Xtime Field Services Consulting teams for multiple luxury and mid-level import OEMs*Conducted co-onsite consultations, quarterly reviews, and annual performance evaluations with team members to drive continuous growth and provide timely feedback on areas of opportunity*Responsible for conducting weekly and quarterly reviews of consulting program performance with OEM aftersales leadership

*Drove continuous utilization improvements among assigned Xtime clients*Assisted Director, Consulting Services in management of Field Services Consulting team and monthly communication of program KPIs and enrollment process to OEM aftersales leadership

*Conceived and executed initial Xtime workshops for a mid-level import OEM client, bringing dealer aftersales leadership together to share service drive best practices and Xtime product knowledge through peer-to-peer discussion and feedback*Conducted monthly KPI reviews and strategy sessions with OEM regional aftersales leadership*Drove continuous utilization improvements among assigned dealer clients

- Created sales analysis and reporting tools on standardized and ad-hoc bases for distribution to Business Development department administrative staff.- Served as Illinois District subject matter expert on multiple sales force automation software platforms.- Produced and executed continuous development plans for 12 direct reports.

- Grew sales territory revenue 15% during 2008-09 recession through focus on conversion sales.- Earned special assignment (12/2009 - 5/2010) performing competitive pricing analysis for 100+ member Chicago-area sales staff.- Gained extensive experience in aligning proprietary technology offerings with customer needs to deliver quantifiable cost savings through productivity gains and improved fixed asset utilization.- Led end user training on all technology solutions implemented.

- Directed activities of 23 unionized employees, including coordination of seven functional zones within the hub building and delegation of employee responsibilities.- Performed nightly safety and quality control audits.