Serves as the Senior Systems Business Analyst, System Tester, and Technical Writer during development and implementation of the USXPORTS. The USXPORTS was established to automate the United States export license application process. • Primarily supports the Defense Technology Security Administration's (DTSA) export licensing activities on USXPORTS. • Assisted in the development of a web-based version of USXPORTS, which supports a subset of the features of the USXPORTS Classic version. The web-based version, referred to as USX Lite, allows DTSA users to telework. USX Lite was developed rapidly in response to the COVID-19 pandemic, and allows DTSA users the ability to perform key job functions.• Successfully deployed the USXPORTS to the Department of State (DoS) Directorate of Defense Trade Controls (DDTC), Department of Energy (DoE), and the Department of Commerce (DoC) Bureau of Industry and Security (BIS). • Participates in functional analysis, development of requirements, prototyping, testing, deployment and support of USXPORTS in an Agile/Scrum development environment. • Subject matter expert for key business requirements for export license adjudication to support the ECR Initiative. • Creates design specifications of new features and functionality associated with the export control system. • Develops and maintains thousands of pages of software documentation in the form of context-sensitive Online Help that is easily accessible through the user interfaces. • Participates in key decision making activities regarding development activities. • Participated in successful appraisal at CMMI Level 3. • Received Pinnacle Award for contributions toward implementing the President's Export Control Reform (ECR) initiative.

• Founded, designed, launched, and marketed a military blog portal and searchable index called Milblogging.com in 2005. • Sold the Milblogging brand to Monster Worldwide, Inc., the parent company of Military.com in January 2006. • Administered the Milblogging brand for Military.com, to include overseeing and maintaining the portal and blog, from January 2006 until April 2014.

• Designed and maintained the company’s software development methodologies and all end-user product documentation. • Led the hands-on testing of the various product versions. • Contributed to high-level strategic decisions with product and executive teams for next generation of GoldCRM products.

• Served as a gun truck commander doing convoy security operations in Iraq. • Responsible for the individual training and the health and welfare of my team. • Awarded multiple decorations, including the Army Achievement Medal (2nd Award) and the Iraq Campaign Medal Campaign Star.

• Served as an assistant gunner in the 60-MM mortar section in Afghanistan. • Responsible for timely and accurate indirect fire in support of combat operations. • Awarded multiple decorations, including the Combat Infantryman Badge and the Afghanistan Campaign Medal.

• Implemented the Rational Unified Process (RUP) in order to provide a disciplined approach to development tasks. • Integrated the RUP into the project's procedures and documents.

• Responsible for implementing Sales Forces Automation applications using Amdocs ClarifyCRM 11.5.• Managed a team of test engineers responsible for software testing, identifying software bugs, and validating design specifications against customer requirements.

• Responsible for working closely with internal business and development teams to drive the technical and functional global implementation of CRM applications. • Executed test scripts, analyzed the test results, and reported the results, to ensure requirements were fully tested.

• Responsible for implementing Sales Forces Automation (SFA), Customer Service and Help Desk applications for a company that provided telecommunications and technology services to medium-sized businesses. • Developed requirements and designs for ClarifyCRM Service, ClarifyCRM Sales and ClarifyCRM Help Desk solutions.

• Implemented end-to-end CRM solutions including sales, contracts, service, help desk and customer support. • Served as a key contributor in the requirements engineering process for Service and Sales solutions including elicitation, analysis, management, validation and verification, and documentation of customer requirements.

• Served as a Requirements Manager for an object-oriented software development project for the Office of the Assistant Secretary of Defense (Health Affairs). • Analyzed, documented, and managed all project requirements and changes to requirements throughout the software development lifecycle.

• Certified by the Veterans Administration (VA) National Training and Education Office to provide nationwide classroom and individual instruction on the CPRS. • Provided end-user training to the VA Medical Centers nationwide on how to use the Computerized Patient Record System (CPRS).

• Assisted in the development of a proof of concept on the patient registration activity within the Composite Health Care System (CHCS). • Utilized use cases to illustrate and organize functional requirements for user validation, implementation, and test script development.