Jean-Philippe Boucher Email & Phone Number

Montreal, Quebec, Canada

Boucherville, QC, Canada

Boucherville, QC

• Responsible for planning, coordination and delivery of automation solutions for the ready-mix industry. Making sure the project is completed within a certain set of restraints; time, money, people and materials.
• Manage multiple 20K-150K implementation projects simultaneously.
• Responsible for client facing interaction and complete client project lifecycle from requirements gathering through planning, implementation, training and installation into production.
• Manage and schedule team capacity planning based on forecasted sales and current/future productivity rates.
• Work in collaboration with development team as product owner and solution expert.
• Develop a training program and trained multiple users on new systems and industry best practices.

• Monitored night-batch job process, documented errors, performed nightly backups and troubleshot issues.
• Implemented a disaster recovery plan.
• Installing, configuration and Managing of Servers and Workstations
• Manages Windows network (users, computers, printers, etc) with Active Directory
• Manages the hardware, software, analysis, design, implementation and overall improvement of information technology of northern Québec remote sites.
• Travel multiple times to Inuit and Cree communities to install and support operations.

• Solving product level problems at customer’s site on entry level and mid-range enterprise servers, storage and archiving solutions.
• Perform onsite installations, reinstallations, relocations, preventive and corrective maintenance on entry level and mid-range enterprise servers, storage and archiving solutions.
• Perform diagnostics and analysis on equipment.

• Supervising a team of web/chat support agents.
• Acting as the escalation focal point.
• Acting as liaison between external customer managers and support engineers to ensure customer satisfaction.
• Implemented a training program for new employees.