Jean-Philippe Boucher Email & Phone Number

Montreal, Quebec, Canada

Boucherville, Qc, Canada

Boucherville, Qc

Responsible for planning, coordination and delivery of automation solutions for the ready-mix industry. Making sure the project is completed within a certain set of restraints; time, money, people and materials.• Manage multiple 20K-150K implementation projects simultaneously.• Responsible for client facing interaction and complete client project lifecycle from requirements gathering through planning, implementation, training and installation into production.• Manage and schedule team capacity planning based on forecasted sales and current/future productivity rates.• Work in collaboration with development team as product owner and solution expert.• Develop a training program and trained multiple users on new systems and industry best practices.• Act as subject matter expert with customers and internally with other department such as sales, development and technical support.• Participate to sale process as industry expert.

• Monitored night-batch job process, documented errors, performed nightly backups and troubleshot issues.• Implemented a disaster recovery plan.• Installing, configuration and Managing of Servers and Workstations• Manages Windows network (users, computers, printers, etc) with Active Directory• Manages the hardware, software, analysis, design, implementation and overall improvement of information technology of northern Québec remote sites.• Travel multiple times to Inuit and Cree communities to install and support operations.

• Solving product level problems at customer’s site on entry level and mid-range enterprise servers, storage and archiving solutions.• Perform onsite installations, reinstallations, relocations, preventive and corrective maintenance on entry level and mid-range enterprise servers, storage and archiving solutions.• Perform diagnostics and analysis on equipment.

• Supervising a team of web/chat support agents.• Acting as the escalation focal point.• Acting as liaison between external customer managers and support engineers to ensure customer satisfaction.•Implemented a training program for new employees.