João Paulo Confessor Email & Phone Number

Toronto, Ontario, Canada

- Uses professional concepts in developing resolution to critical issues and broad design matters- Creates formal networks with key decision-makers, serves as external spokesperson for the organization- Advanced knowledge of Python and using the BlueCat API.- Provide technical and architectural guidance to Support teams- Trusted advisor to the team.

Toronto, Canada Area

- Partner with clients and help them optimize the use of BlueCat products and services by understanding the customer’s request thoroughly combined with in-depth technical knowledge - Become the 'trusted advisor' with the customer, ensuring that recommendations are heard by the appropriate customer contacts and taken seriously - Apply in-depth.

Toronto, Canada Area

- Provide customers with electronic and telephone-based technical product support- Participate in a high level of customer engagement and develop strong relationships with key customers- Configure and troubleshoot the full suite of BlueCat’s products including: DNS/DHCP Server, Address Manager, Device Registration Portal and new products in the future.

Toronto, Canada Area

Oracle Hospitality Team- Provide guidance and real time resolution on a wide range of technical and non-technical customer issues; product compatibility and configuration, license reconciliation, support entitlements and validation, invoice and shipping inquiries, electronic support troubleshooting and product availability. - Handle open service requests.

Natal, Rio Grande Do Norte, Brazil

• Provided 2nd/3rd level technical support by phone and email for 38 companies around the country
• Debug skills on SIP, RTP, IAX2, E1 (ISDN+R2) calls using Wireshark, SIPP and Sngrep
• Responsible for some minor bug fixes and automation tasks using fabric
• AWS Management (servers, backups, DNS, network policies)
• Deployment on clients nationwide
• Managed Vyatta/VyOS router/firewall

Toronto, Canada Area

• Technical support for school staff
• Created a Windows Deployment Service for improving the deployment process on windows machines, formerly done by FOG/Ghost
• Developed a monitoring infrastructure consisting of Nagios Server with Icinga as web interface for monitoring errors, alerts and warnings by checking performance data.
• Created a Windows Update Server for saving bandwidth and time during client’s windows updates.

Natal, Rio Grande Do Norte, Brazil

- Provided 1st and 2nd level technical support by phone and email for 20 clients around the country.- Reduced the time for the first reply from almost 12 hours to less than 1 hour, using ZenDesk- Implemented a monitoring infrastructure consisting of Nagios Server with Icinga as web interface for monitoring errors, alerts and warnings by checking.

Natal, Rio Grande Do Norte, Brazil

- Provided technical support by phone and email for the whole University.- Responsible for administration of monitoring infrastructure consisting of Zabbix Server.- Managed VoIP Servers running Elastix.- Migrated analog to VoIP telephony in various departments of the University.- Oversaw vital services like email (postfix, courier), web server (apache).

Natal, Rio Grande Do Norte, Brazil

- Provided technical support for the Department of Informatics and Applied Mathematics.- Provided helpdesk for iMacs, laptops and desktops (OS X, Linux, Windows) by solving common software/hardware problems.- Implemented an infrastructure consisting of Nagios + Cacti server for monitoring errors, alerts and warnings by checking performance data.- Oversaw.