•Oversees the company’s Customer Success Program, wherein major clients are proactively checked to address complaints, resolve issues and create a path towards service upgrade.•Manages CSA team (Customer Solution Architects) on their Project assignments and Workload distribution.•Coordinates technical training and personal development sessions for Technical team members and clients.•Communicates with company CTO and CSO to discuss the latest technology product features and which can be incorporated on the solution offering.•Drafts proposals and provides responses to RFP (Request For Proposals) and formulates a business strategy with Account Managers prior to commercial engagement.•Reviews and approves architecture design, implementation plan and deployment requirements to allocate project resource and budget costing.•Drafts migration strategy and risk mitigation techniques for every projects that requires advanced Professional Services.•Experienced in deploying Network Security Solutions such as Load Balancers, Network Access Control, VPNs and DNS Security Solutions.•Manages the OVH Cloud for Employee resources with integration to Microsoft Active Directory, AWS Corporate Cloud and Microsoft Exchange Email Services.•Experienced on Infrastructure As a Code using Terraform to provision Linux server instances on AWS Cloud.•Develops Python + PHP codes to customize EfficientIP DNS, DHCP and IPAM Solution Ecosystem to integrate with other Network Security Vendors using RESTAPI with respect to the company’s Software Development Life cycle.•Delivers regular Webinars and Corporate Event Keynote Speeches to promote the company Product Portfolio.

Conducts training to new employees about Security vulnerability / hacking / exploits and mitigation.Performs customer demonstration and about Security vulnerability awareness and Prevention.Responsible for conducting Public Demos, Partner and Customer Trainings regarding overall security improvements.Responsible for the Creation and simulation of architectural design of critical infrastructure to propose to customersResponsible for drafting Functional Integration documentsResponsible for the fulfilling and reviewing customer's Technical RFPs and RFQs.Performs coordination of technical relationship between the Sales Commercial team and the Customer Assist on Sales Teams to deliver in line agreed objectives made from Products, Maintenance and Professional Services.Establish/maintain, appropriate distribution channels with the key players in the targeted regions, to ensure that the Partners (Resellers and Distributors) adopt Efficient IP technology and are confident with selling the product solutions.Prepares Bill of Materials, Solution Proposal, and Proposed Architectural Diagram for Customers

• Overall In charge of support and deployment for Infoblox DNS, DHCP, IPAM and Network Discovery devices in Singapore.• Performs bi-monthly Product Seminars to End-users, Resellers and Partners.• Performs Product Integration to customer Network• Performs Migration Planning, Risk Management, Disaster Recovery Planning and Implementation• Analyzes Customer Network and gives recommendation on mitigating Security Threats• In-charge for creating Project Implementation Timelines, Risk Assessment and Justification for Customers• In charge of network design, conceptualization and Tender Specification and Compliance Table to meet customer’s requirements• Creates Bill of Materials, Scope of Work and Professional Services breakdown for Sales Quotation• Performs Proof of Concepts and Technical Documents for Potential Clients• Performs on-site troubleshooting and reconfiguration to comply with customer’s Service Level Agreement• Performs Technical Training for Infoblox in Asia Pacific region.