Jack Foley Email & Phone Number

Minnetonka, Minnesota, United States

Responsible for maintaining, upgrading, and managing our software, hardware, and networks. The role requires a deep understanding of IT systems and a keen ability to diagnose and resolve technical issues. The administrator ensures the high availability and performance of mission-critical resources.+Installs, configures, and supports an organization's local area network (LAN), wide area network (WAN), and internet systems or a segment of a network system.+Monitors the network to ensure… Show more Responsible for maintaining, upgrading, and managing our software, hardware, and networks. The role requires a deep understanding of IT systems and a keen ability to diagnose and resolve technical issues. The administrator ensures the high availability and performance of mission-critical resources.+Installs, configures, and supports an organization's local area network (LAN), wide area network (WAN), and internet systems or a segment of a network system.+Monitors the network to ensure network availability to all system users and performs necessary maintenance to support network availability.+Performs regular backup operations and implements appropriate processes for data protection, disaster recovery, and failover procedures.+Oversees and maintains a company's computer infrastructure, including network security, data storage, and disaster recovery strategies.+Provides technical support to users and trains computer users as necessary.+Maintains documentation for network configuration, mapping, processes, and service records. Show less

Minnetonka, Minnesota, United States

I was responsible for ensuring the execution of the company strategy for delivering production-related services to the enterprise, key production personnel, and business leadership while ensuring the solutions brought the expected business value and aligned with business strategies.+Traveled around the US, working with office leadership and key production personnel to ensure that all of their IT needs were met at their office. During these travels, I would upgrade, install, and perform… Show more I was responsible for ensuring the execution of the company strategy for delivering production-related services to the enterprise, key production personnel, and business leadership while ensuring the solutions brought the expected business value and aligned with business strategies.+Traveled around the US, working with office leadership and key production personnel to ensure that all of their IT needs were met at their office. During these travels, I would upgrade, install, and perform maintenance on devices in the server rooms. (Switches, Servers, UPSs, etc..)+Continued to be an escalation point for analysts.+Assisted in planning the rollout, procurement, and configuration of countless engineering softwares.+Assisted in Office build-outs and moves in an Information Technology capacity+Handled planning, procurement, and configuration of the following devices for the entire company: +Video Conference Rooms +Plotters +Copiers +Office Sound Masking +Office Door Security +Office Physical Security (Alarm System) +Security Cameras Show less

Minnetonka, Minnesota, United States

My regional responsibilities from my previous position expanded to the entire IT organization.

Minnetonka, Minnesota, United States

I was responsible for providing technical assistance to end-users, managing helpdesk operations, and ensuring the efficient delivery of IT support services. As an Analyst Lead, I also played a crucial role in mentoring and guiding analysts within my region.+Assisted in developing and implementing IT policies, procedures, and best practices.+Acted as a point of escalation for challenging technical issues and worked closely with IT management to address them.+Mentored a team of IT… Show more I was responsible for providing technical assistance to end-users, managing helpdesk operations, and ensuring the efficient delivery of IT support services. As an Analyst Lead, I also played a crucial role in mentoring and guiding analysts within my region.+Assisted in developing and implementing IT policies, procedures, and best practices.+Acted as a point of escalation for challenging technical issues and worked closely with IT management to address them.+Mentored a team of IT Analysts, providing guidance, training, and support to ensure adequate performance and continuous improvement.+Managed and prioritized helpdesk tickets, assigned tasks and monitored progress to ensure timely resolution of technical issues.+Provided expert-level technical support and troubleshooting for complex IT problems, including hardware, software, networking, and server-related issues.+Collaborated with other IT teams and departments to resolve escalated issues and coordinated resources when needed.+Provided exceptional customer service and fostered a customer-centric culture within the IT support team. Show less

Minnetonka, Minnesota, United States

I was the first point of contact for end-users seeking technical assistance and was responsible for resolving IT-related issues promptly and professionally. Tickets that would range from simple password resets to gathering information for escalation for complete system-down situations.+Provided exceptional customer service and technical support to end-users through various channels, including phone, email, and remote assistance tools.+Logged, prioritized, and managed helpdesk tickets to… Show more I was the first point of contact for end-users seeking technical assistance and was responsible for resolving IT-related issues promptly and professionally. Tickets that would range from simple password resets to gathering information for escalation for complete system-down situations.+Provided exceptional customer service and technical support to end-users through various channels, including phone, email, and remote assistance tools.+Logged, prioritized, and managed helpdesk tickets to ensure timely resolution and maintained detailed records of user interactions and issue resolutions.+Diagnosed and troubleshooted various technical issues, including hardware, software, networking, and peripherals.+Assisted with installing, configuring, and maintaining hardware and software components.+Collaborated with other IT team members to escalate and resolve complex issues.+Maintained documentation of common issues solutions and frequently asked questions to assist in future problem-solving and training. Show less

Lakeville, Minnesota

Burnsville

Education record

Activities and Societies: DECA, Youth In Government

Education record

Activities and Societies: DECA, Track and Field