John Paul Palisoc Email & Phone Number

National Capital Region, Philippines

As a Product Support Analyst - Integration on our 24x7 team based in the Philippines, my daily tasks are vital for delivering exceptional customer support. I handle user requests through live chat, email, and ticketing systems, ensuring timely and effective responses. I diagnose and resolve complex issues, providing practical solutions and creative workarounds. I manage errors and action items, coordinate with various teams to address product issues and oversee the escalation of unresolved problems. Additionally, I ensure issues are reported, tracked, and followed up on, support the change management process, and keep stakeholders informed with status updates.

Binãn, Calabarzon, Philippines

As a Technical Support Engineer specializing in photovoltaic (PV) systems and battery technology, my role is to ensure seamless operation and optimal performance of our solar energy solutions. I am dedicated to providing expert technical assistance and support through multiple channels, including phone and email. My primary focus is on troubleshooting and resolving issues related to PV systems and battery storage, helping both onsite technicians and homeowners effectively manage and maintain their solar installations.I am responsible for diagnosing and addressing various technical challenges, from system performance issues to specific battery malfunctions. My role involves remote troubleshooting and direct collaboration with field technicians during onsite visits to resolve complex problems and ensure a swift resolution. By leveraging my in-depth knowledge of PV technology and my commitment to customer service, I strive to deliver exceptional support and enhance the overall user experience with our solar energy products.

Carmona, Calabarzon, Philippines

As a Subject Matter Expert at Sutherland Global Services, I am responsible for supporting our agents by offering specialized knowledge and expertise related to our products. I assist in managing day-to-day calls and guide on complex issues to enhance the customer experience. Additionally, I handle supervisory and escalated calls to ensure optimal resolution and service quality. I am also dedicated to coaching and training agents, focusing on identifying and addressing areas for improvement to help them achieve their full potential.

Carmona, Calabarzon, Philippines

As a customer service representative, I manage daily calls to assist customers with billing and technical issues related to their phone, internet, and TV subscriptions. I consistently meet and exceed key performance indicators (KPIs) and targets. I also collaborate with my team to ensure that all customer concerns are addressed accurately and with a high standard of quality.

Binãn, Calabarzon, Philippines