James Richardson Email & Phone Number

Bethesda, Maryland, US

- Tier 3 remote and in-person support for hardware, software, and networking issues for the Corporate office- Onsite support for Financial Administration Office in Owings Mills, Maryland- Network Monitoring for first response to hardware, software, and cloud based incidents using PRTG and Opsgenie- Managed sites, lists, and libraries as well as user access.

- Supervised infrastructure team with two direct report employees and co-supervised the help desk and served as an escalation path- Performed employee interviews and periodic performance reviews- Served as project manager on multiple business wide projects- Created departmental documentation and manuals- Assisted with departmental budget and purchasing

- Provide technical support to staff and users in person, via telephone or from remote locations. - Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications. - Set up equipment for employee use, ensuring equipment and wiring meet safety standards as determined by manufacturer.

Leesburg, Virginia, US

- Answered, screened, and processed emergency and non-emergency calls - Maintained competency and certification in computer aided dispatch and Pro-QA medical questionnaire software

- Assists in the training and certification of air traffic controllers at Washington Center Air Traffic Control Facility - Training and certification of new remote pilots using the ERTS simulation system

Phoenix, AZ, US

- Provided hardware and software support to residential and business cable subscribers involving internet connectivity, email and phone service - Reported service disruptions to engineering and provided updated disruption information to subscribers - Scheduled service calls to subscriber locations and supplied support to onsite technicians

- Assisted students and parents with financial aid questions, forms, and requests regarding loans, grants, and scholarships for Arizona State University - Provided technical support to college staff and faculty involving computers, printers, and web interface for several eastern college and universities

Newark, DE, US

- Maintained smooth and continuous operation of shipping label assembly machine for Amazon fulfillment center- Scanned, tracked, and ensured freight had correct weight and contents- Packed and secured freight onto pallets and trucks for shipping

- Trained and briefed new and existing controllers in non-ATC related material- Instructed, supervised and certified seventeen employees- Developed training materials, scenarios, and lesson plans for airspace and airport changes- Created and maintained training manuals and tests for remote pilots and developmental controllers- Created, updated, and.

Alexandria, VA, US

- Trained and briefed new and existing controllers in non-ATC related material- Instructed, supervised and certified seventeen employees- Developed training materials, scenarios, and lesson plans for airspace and airport changes- Created and maintained training manuals and tests for remote pilots and developmental controllers- Created, updated, and.

Norman, OK, US

- Assisted in the training and certification of air traffic controllers at the Potomac Consolidated TRACON - Creation, revision, and tracking of training scenarios using SimFast software program - Training and certification of new remote pilots using ARTS keyboard, CART radar scopes, and UHF/VHF radio transmissions

- In-store assembly of items for Home Depot and Lowes stores- Delivery and assembly of sports equipment for The Sports Authority and Dicks Sporting Goods

Minneapolis, MN, US

- Used laser radio transmitter to withdraw opened and packaged stock from the backroom warehouse- Returned unused open and packaged stock to the warehouse- Formatted shelving to maximize space and functionality

- Assisted Bellsouth employees with technical problems relating to email, Internet, PC, and printer issues via phone, email, and remote desktop support

Sandy Springs, Georgia, US

- Updated and maintained job listings on major recruiting websites - Desktop support including: PC, printer, monitors, and email via phone, email, and in person at main and satellite offices - Administered email and web servers