Jp Sánchez Email & Phone Number

Bogotá, Capital District, Colombia

New York City Metropolitan Area

1. Managed the end-to-end sales cycle, from prospecting to closing deals, for Storyblok Headless CMS, driving revenue growth and expanding the customer base.2. Identified and pursued new business opportunities, leveraging a consultative sales approach to understand customer needs and position Storyblok Headless CMS as the ideal solution.3. Conducted product demonstrations and presentations to potential customers, effectively communicating the value proposition and key features of Storyblok Headless CMS.4. Developed and maintained strong relationships with key stakeholders, including C-level executives, marketing teams, and developers, to understand their pain points and provide tailored solutions.5. Collaborated with internal teams, including marketing, product, and customer success, to ensure alignment on sales strategies, product roadmap, and customer requirements.

United States

1. Successfully managed and oversaw service delivery for a portfolio of governmental and education institution contracts, ensuring customer satisfaction and achieving high contract renewal rates.2. Acted as a trusted advisor and primary point of contact for clients, building strong relationships and providing strategic guidance on Microsoft products and solutions.3. Collaborated cross-functionally with internal teams, including sales, engineering, and customer support, to ensure seamless service delivery and address customer needs promptly.4. Conducted regular business reviews with clients, reviewing service performance, identifying areas for improvement, and implementing action plans to drive customer success.5. Led contract renewal negotiations, leveraging in-depth knowledge of client requirements, market trends, and competitive landscape to secure favorable contract terms and pricing.6. Provided proactive guidance to clients on Microsoft product updates, enhancements, and licensing options, ensuring they maximize the value and benefits of their investments.

New York, United States

1.Achieved consistent revenue growth by successfully managing a portfolio of key accounts, exceeding quarterly and annual sales targets.2. Developed and maintained strong client relationships, serving as a trusted advisor and strategic partner to drive customer satisfaction and retention.3. Conducted thorough market research to identify new business opportunities, resulting in a significant increase in customer acquisition and market share.4. Collaborated cross-functionally with marketing, product, and customer success teams to align sales strategies and deliver comprehensive solutions that addressed customer needs.5.Generated and delivered compelling sales presentations and product demonstrations to C-level executives, effectively articulating value propositions and differentiators.

Chicago, Illinois, United States

1. Managed a portfolio of client accounts, serving as the primary point of contact for all logistics-related inquiries, requirements, and support.2. Developed and maintained strong relationships with clients, ensuring a deep understanding of their logistics needs and providing personalized solutions to meet their unique business objectives.3. Coordinated end-to-end logistics operations, including transportation, warehousing, inventory management, and order fulfillment, to ensure efficient and timely delivery of products.4. Collaborated with internal teams, such as procurement, operations, and customer service, to optimize supply chain processes and address any logistics challenges or bottlenecks.5. Conducted regular meetings and performance reviews with clients to assess satisfaction levels, identify areas for improvement, and propose innovative solutions to enhance logistics efficiency.

Bogotá D.C. Area, Colombia

1. Managed a team of customer service representatives, providing guidance, training, and support to ensure efficient and effective resolution of customer inquiries and issues.2. Developed and implemented best practices for post-sales resolution processes, streamlining operations and enhancing customer satisfaction levels.3. Collaborated cross-functionally with various departments, including sales, logistics, and product management, to facilitate timely and accurate resolution of customer concerns.4. Oversaw the resolution of escalated customer issues, demonstrating strong problem-solving skills and the ability to diffuse tense situations, resulting in increased customer loyalty and brand advocacy.5. Monitored customer service metrics and KPIs, analyzing data to identify trends, areas for improvement, and opportunities to enhance the customer experience.6. Conducted regular performance evaluations and provided coaching and feedback to team members, fostering a positive and customer-centric work environment.

Colombia

We offer consulting and advisory services for Project Management, contributing to the achievement of our client's strategic goals, through national and international corporate events. We manage the logistics for important events such as Colombia 4.0 and different projects from MinTIC.

Colombia

Make a study of the suppliers, investigating their transparency. Also make quotes and monetary balances looking for the best profit. Filing and legalization of invoices. Worked here for One year and achieved the goals that the company established.

Masters, Business Administration And Management, General

Activities and Societies: Corporate Social Responsibility Business to Business Marketing Supply Chain Management: Fundamentals Financial.

Bachelor'S Degree, Business Administration And Management, General

English Language And Literature, General, C1

Language Center certified by the Ministry of Education and the Embassy of the United States. I completed the entire program, certified.