As Chief Commercial Officer, I spearhead our efforts to drive customer commercial success. Leading the sales, solutions architects, customer success, and revenue ops teams, I focus on:Sales Leadership- Motivating a top-notch sales team to consistently surpass targets.Customer Solutions-Directing solutions architects to design bespoke, value-driven solutions.Customer Success-Elevating customer satisfaction and loyalty through dedicated support.Revenue Optimization-Enhancing operational efficiency and profitability in revenue operations.My mission is to forge strong partnerships and ensure our clients achieve their business objectives.

Lead the Cisco Webex go-to-market strategy through strategic managed service providers (MSP) in the Americas with a focus on sell-to and sell through motions. I lead a team of sales executives tasked with service creation and sales acceleration activities driving success through the channel partner route-to-market for Cisco’s complete collaboration portfolio of SaaS and hardware offers including UCaaS, CCaaS, AI, meetings, calling, events, and video devices. We help our partners develop offers combining Cisco’s best in class collaboration products with our partner’s value added services to create compelling value propositions.Key Achievements:Drove territory to consistent double-digit YoY growthTeam members regularly overachieved goals, with multiple Sales Champions (President's Club)Nurtured vital relationships with strategic MSPs across the US, Canada, and Latin AmericaTransformed the device business, turning it into the top revenue-contributing segmentSuccessfully negotiated multi-year agreements, transitioning the largest perpetual software estates to subscription and as-a-service modelsRecognized for consistent overachievement, earning Manager's Excellence (President's Club) in 2022

Successfully led matrixed account team focused on delivering best-in-class Cloud Calling and Hosted collaboration solutions based on BroadSoft and Cisco technology through service provider channels. Developed and executed account strategies to achieve revenue targets, drive service creation and innovation through communicating compelling value propositions serving end-customer Unified Communications (UCaaS), Cloud Contact Center (CCaaS), and IP end-point needs.

Lead account teams focused on prospecting and closing new logos and expanding current business within strategic accounts. Specialist in selling compelling unified communications solutions into mobile network operators in support of VoLTE, VoWifi, NFV, and emerging technology initiatives with high executive visibility within key customer and device partner organizations. Lead account teams supporting strategic converged carriers providing UCaaS, Omni-channel contact center, enterprise messaging, and cloud based collaboration. Consultative SalesStrategic Account ManagementLarge Account ManagementTier 1 Carrier SalesBusiness DevelopmentPartner Enablement

Manage strategic tier 1 mobile network operator accounts to cultivate new business and enhance existing services to drive revenue and increase market share. Present highly complex technical solutions to cross-departmental teams aimed at addressing customer strategic initiatives.

Strategic Accounts Solutions Specialist focused on providing overlay sales and product support for consumer and mobility products. Focused on providing innovative ways for carrier's to deploy next-generation services to keep up with market demand. Specific areas of focus are VoLTE, RCS/RCSe, FMC, UC, IMS, public and private cloud delivery models.- Served as interim Account Manager for a tier 1 mobile carrier since September 2012 resulting in promotion to Sales Director in April 2013- Provided overlay support for account teams responding to complex VoLTE and RCS RFPs including system architecture, requirements gathering, technical and commercial proposal presentation, and RFP defense support- Presented new company products at industry trade shows including winning the CTIA's "Big Idea" contest in 2012- Identified and collaborated with ecosystem partners to define new product offerings driven by market demand and aligning with corporate strategy, presenting and supporting these solutions to the global sales and sales engineering teams

My experience included serving as the resident VoIP engineer for BellSouth (now AT&T), and managing customers for fast-growing CLEC XO Communications and Cox Communications, a top 5 voice provider among MSO as well as mobile operators like Sprint and T-Mobile Netherlands. As an SE, I managed all pre-sales action items, product evaluations, trials and demonstrations.- Technical lead responsible for defining new cloud PBX offering including network architecture, partner negotiations, and product requirements. This product has been successfully launched by 2 tier 1 customers resulting in the acquisition of the partner hosting company- Supported the product definition and early stage product launch plans for several key strategic customer initiatives including fixed mobile convergence (FMC), enterprise trunking, SIP trunking, and hosted PBX products ultimately driving both company and customer revenue and market share- Technical lead responsible for early VoLTE testing in partner innovation centers including system design and trade show demonstration support- Technical lead for company and partner demonstrations for 4 consecutive Connections Executive User's Conferences including working with internal product teams to identify and define demonstration scripts as well as interfacing with ecosystem partners to highlight product synergies. -Early product design support for innovative fixed/mobile solution for international tier 1 mobile operator-Consistently deliver on revenue targets

Managed large-scale technology deployment and integration projects for multi-site enterprises. This included voice and data network architecture and engineering as well as workflow process design to manage a nation-wide team of vendor and internal resources focused on delivering consistent results for our Fortune 100 customer base.