Jp Whitford Email & Phone Number

Menlo Park, Ca, Us

Senior Account Executive for Enterprise Technology vertical working with Fortune 500 companies in this segment. Genesys is transforming end customer experiences by orchestrating highly-personalized and predictive interactions across all channels. Genesys solutions contribute to both top and bottom line growth, improve NPS and increase customer acquisition and retention. With Genesys Cloud, our Enterprise customers are increasing operational agility while reducing TCO and CAPEX . I specialize in helping our customers create engaging customer experiences for multi-channel contact centers and passionately believe that great customer engagement drives better business outcomes.Genesys® powers more than 25 billion of the world’s best customer experiences each year. More than 10,000 companies in over 100 countries trust the industry’s #1 customer experience platform to orchestrate seamless omni-channel customer journeys and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions

Berkeley, Ca, Us

VoiceBase (acquired by LivePerson) is a cutting edge Speech Analytics, AI, CX, and BI SaaS company offering massively scalable voice indexing, search, and analytical APIs to contact centers, marketing, and sales.- Using actual “voice-of-the-customer” live sentiment and intent to predict & improve sales, service, marketing effectiveness, next best action, ROI in all engagement channels...voice, chat, email, app, web, social, service desk. - Solves the gap between big voice and big data by automating results directly into your existing BI visualization tool (such as Tableau, ThoughtSpot, PowerBI, Looker, etc.) with customizable dashboards, while continually maintaining a performant and easy-to-query instance in your own enterprise data warehouse for additional predictive modeling with your metadata- Doing Speech Analytics today in legacy usually requires IT development cycle restructuring call recording data potentially delaying time-to-value- VoiceBase integrated solution with neural network speech-to-text engine, NLP & query language is capable of ingesting your custom vocabulary & business language- VoiceBase operates as a highly automated hybrid cloud with AWS plus 23 data centers in the US and the EU- VoiceBase runs an extremely reliable and highly automated distributed system. Recent accomplishments include: PCI. GDPR. HIPAA. SOC2. Zero failed transactions in over 1 billion API requests. 99.9997% of all requests processed without error and within the SLA

Berkeley, Ca, Us

Berkeley, Ca, Us

Bachelor Of Science (B.S.), Economics

International Business