Bands name is Death Pigeon

I am the host, editor, script writer and audio engineer for my Podcast, A Friendly Conversation.

I am designing and then creating 3D models which are capable of being 3D printed and decorated if required. We offer a mail order service so prints can be delivered in a timely manner.

I am a content creator on YouTube, used to pilot quadcopters but when the new laws came in the place I flew was no longer legal so I have been forced to give this up, I am now creating gaming content for my channel.I complete the following tasks:-* Playing all games to completion* Recording all footage* Unboxing gaming related hardware* Editing all videos recorded* In charge of all Social Media accounts including posts* Scheduling and uploading all videos to YouTube

All duties of my previous two roles with the addition of:• Leading a team of 18 people• Involvement in planning a move of all servers from multiple sites to Equinix datacentre• Planning direct reports’ work• Working closely with Dell to transform the current multiple datacentre solutions into a singlesolution• Empowering my reporters to complete work and make decisions on their own

All duties of previous role as IT Manager with the addition of:• Looking after all Linux servers across all 8 sites• Creating back up plans and update schedules for all Linux servers• Sourcing new software that could support the advancement of the Linux Infrastructure• Creating and improving processes including liaison with the business to implement, gain supportand increase uptake for those processes• Deploying new servers and building new environments to complete projects set out by keydepartments within the business• Ensuring the data archives continue to perform correctly and effectively• Cleaning and maintaining the monitoring system to ensure that issues are apparent and notoverlooked• Working directly with site directors• Hiring contractors to support with increased workloads and to meet tight deadlines with limited resource.

Responsible for all IT hardware and services within the Bristol site; approximately 500 VMsLeading a team of 4 people of varying degrees of expertise; 1st, 2nd and third line support as well as Windows and Linux specialists and basic networking)Holding daily team meetings involving prioritisation of daily workloadSetting expectations with the business where service level agreements cannot be achieved, or where insufficient notice of requirements is givenProject planning with the assigned team membersCollaborating with Project Managers to ensure IT resource is available as requiredOverseeing the team in maintaining accurate and relevant documentationResponsibility for adhering to PCI standards for the CDE environmentCompletion of annual PCI audits of the CDE environment with the Governance team and external auditorsPoint of contact for any and all IT or management queriesOwnership and progression of various HR and employee relations processes to ensure effective management of my team including; recruitment of new team membersprobationary meetingsPerformance improvement conversations and formal meetingsRegular one to one conversations with each direct reportproviding coaching to direct reports to hold effective one to one conversations with their direct reportssupporting team members suffering with long term conditions that may impact them in their roleFacilitating Pen Testers annually to ensure they have the correct IPs/VLANs available to scanCreation of in-house email solution that straddles two site locations to ensure an ‘always up’ strategy, ensuring that during updates, one site can be taken down without compromising serviceEnsuring good password policy and managementApproving annual leave and overtime requestsAssisting other sites with issues as and when required

Build new systems to fall in line with the companies needs and specificationsFix problems seen via our monitoring software, Nagios, Munin, SmokepingBe on hand to fix required issues when other departments need helpFix problems escalated by other departmentsBuild up my knowledge by shadowing the Senior Infrastructure Engineer, when required.Dedication to learn outside of work hours and in work hours, when requiredPlan and co-ordinate projects as a team and soloHelp maintain physical and virtual serversHave extensive knowledge of Windows, and various Linux distributions as well as other software Creating and Administering our Virtualised Server platforms (over 150 servers) running on Proxmox and VMWareHelp to commission and decommission servers and SANs Examples of Experience, including:-OS Linux - Debian, CentOSOther OS - OS X from 10.1 up to 10.11 and Windows 2008 R2/ 7 /XP with Windows 2012 Config management and Repos - Puppet and Mercurial Storage/Disk - NFS - iSCSI - HP SAN administration including mild 3PAR knowledgeDB - MySQL, with moderate MongoDB experience including clusteringDNS - Bind9Email - Exim - Dovecot - Postfix - Submission - CourierVirtualisation - Proxmox, VMWare and VirtuossoExperience in HP Blades (bl460c Gen8 and older), C7000 Chassis and backend modulesProficient HP Data Protector administratorProficient Parallels Plesk administrator including configuration (v9, v11 and v12)

Always available for visits to our main datacenter to repair servers and fix issues.Building environments such as a new Development environment.Responsible for Penetration and PCI DSS Testing by liaising with external companies as well as fixing any problems that arise from the scans.Create and maintain a document repository using Microsoft Sharepoint, MediaWiki and Confluence for the sys-admins to use as a point of referenceCreate Puppet manifests to automate several tasks as well as adding new features to servers Troubleshoot problems and fix critical issuesMonitor our VoIP infrastructure ensuring 99.99% uptimeSupport our legacy hosting platform while we finish deployment onto Odin AutomationIve built a fully working Odin Staging platform that fully matches our Production environment, with automated scripts that turn on and turn off the environment.Under take planning and execution of projects such as Mailstore balancing, VM Balancing to ensure clean and healthy running Hypervisors and Firmware upgrade over 40 HP blade servers and 3 C7000 Chassis to ensure stability, security and correct functionalityFix problems given to us by other departmentsWrite basic scripts to automate a number of tasks, including DB backups (MySQL + psql) VZ backups, log checks, Nagios plugins. These scripts also email out a set number of people once complete.Help maintain physical and virtual servers with a bi-monthly update schedule that i have put in place.Have extensive knowledge of Windows, and various Linux distributions as well as other software Creating and Administering our Virtualised Server platforms (over 150 servers) running on Proxmox and VMWareHelp to commission and decommission servers and SANsSwitch from a HP Data Protector environment to full cloud based solutionIncluding my Infrastructure responsibilities (below)

Technically lead 7 people on day and night shiftsAlign team and maintain focus for tasks in handComplete holiday requests, update and share updated rotasMaintain the work rota for the staff members and ensure cover for all shiftsCo-ordinate team workloadsCreate a wiki documentation environment to begin holding a team reference base which is going to grow and be added to over time.be on call for emergency technical advise for server outages and general queries

Build new systems to fall in line with the companies needsFix problems escalated by other departmentsBuild up my knowledge by shadowing the Senior Infrastructure Engineer, when required.Dedication to learn outside of work hoursPlan and co-ordinate projects

Maintain the server infrastructure supporting the company’s core services (VoIP, web hosting)*Performance monitoring inclusive of response to alarms (using Nagios, Solarwinds and Munin), healthchecks and daily housekeeping* Undertake server capacity and configuration management* Identify, troubleshoot and resolve server performance issues* Diagnosing problems occurring within the live systems environment, identifying and implementing fixeswhen possible, undertaking root cause and trend analysis* To restore service within SLA to all affected users after a system or hardware failure* Managing incident and change management requests* To document problem solving techniques and fixes to enable quick resolution of common problems* The ability to learn new systems as and when they are implemented and to be able to support them.

Troubleshoot and repaired all types of Apple Mac computers whether it be a Hardware complaint or Software, also repaired the relationships of the customer and the brand.Looked after in house servers, CCTV, POS etc, made sure they were always working and if they werent then i fixed them. Also made sure all our diagnostic drives had all software needed for repairs and diagnostics. Added new software when it was released.Apple Certified Hardware and Software Technician.

Hosting iPod, iPad and iPhone appointments ensuring that issues are established, solutions are offeredand the product is repaired or replaced within the allocated time• Providing training and guidance through One to One lessons, group workshops and 'Meet Your New Mac'introductory guidance sessions in a clear and concise mannerMac OS 13 years ExpertWindows OS 6 Years ProfessionalDebian based OS 6 Years IntermediateNetworking 8 Years ProfessionalHardware Repair 11 Years Expert• Managing the setting up of customers new machines and facilitating the transfer of all of their personaldata from their old machines ensuring compliance with the Data Protection Act• Mentor to six colleagues of varying positions and experience levels, this involved discussing and puttinginto action progression and development plans with mentees as well as attending frequent meetings todiscuss overall team development

Mobile computer repair and restoration services for personal and business clients throughout Wales andthe west of England, specialising in Mac repairs but also servicing Windows and Linux systems• Managing a team of 8 employees as well as volunteers receiving thorough training and work experienceas payment• Providing tuition, sales, networking services, website design, and computer based security systeminstallation services• Efficient and accurate management of the business through effective payroll budgeting, bookkeeping,training and development, health and safety compliance and analysis of profit and loss figures

Working efficiently and productively within a team environment to diagnose and repair customer'sbroadband connections, log repair details and schedule appointments for technicians to replace faultyequipment.• Helping with Network issues within any Windows or Mac OS• Maintaining strong and clear communication skills to keep call times to minimum and ensure promptresolutions