Jessica Carmichael Email & Phone Number

Vancouver, BC, CA

Vancouver, British Columbia, Canada

• Awarded for identifying operational bottlenecks and successfully implementing change management strategies to optimize core operational procedures resulting in improved communication, protocols, and general.
• Collaborated closely with Executive, Design, and Engineering teams to develop and execute corporate strategies, product roadmaps, and ensuring alignment between business and technology teams
• Conducted comprehensive market research and product discovery activities to validate customer needs and drive product innovation leading to the development of the organizational product strategy
• Built and maintained Jira Advanced product roadmap to effectively organize and track progress of cross-functional development for features and projects
• Project Manager for critical company projects and SaaS software development totaling up to $2 billion USD in waterfall and agile methodologies

• Led projects to build and maintain analytics dashboards using PowerBI to generate KPI insights across business operations, revenue, payment systems, and user data.
• Scripted complex SQL queries on large-scale databases for analysis to answer business questions, and optimize and automate reporting.
• Collaborated with product, gaming, and engineering teams to translate technical details, build KPIs, and convert data into actionable insights with statistical analysis and future modelling.
• Optimized reporting standards for stakeholders from outdated reports to interactive dashboards

Guelph, Ontario, Canada

• Marketed rental opportunities and acquired various applicants for screening
• Audited local and provincial laws and regulations
• Maintained financial and legal records, orchestrated property maintenance and repairs.
• Some of the skills associated in this role include administration management, conflict resolution and negotiation, sales and marketing, and professional networking.Key Accomplishments:
• Navigating the rental legal system and resolving conflict

- Leader in developing service and product roadmaps- Advisory role on capital asset allocation - Software implementation - SOP design - Website Development & SEO - Brand image and growth

Markham

• Identified operational inefficiencies, including administrative issues which were costing the company 7% of revenue.
• Documented SOPs, incorporated a CRM tool, maintained the company website and IT systems
• Launched digital marketing campaigns, which doubled prospect inquiries within three weeks.
• Facilitated training for new staff and cross-managed five employees.
• Transformed the company from manual to fully digital operations in response to COVID-19.
• Reduced administrative time by 76% through the implementation of new software and procedures.

Toronto, Canada Area

• Developed a new product program from idea to launch as an initiative to generate an additional stream of revenue and broaden product users.
• Designed and maintained an E-Commerce platform; incorporated a CRM tool, improving the outbound marketing and response rates by 60%.
• Identified major issues regarding communication and quality control between sales and production; developed and implemented standard communication solutions.
• Coordinated B2B sales across North America; authored sales contracts, researched importation laws and regulations, and navigated cross boarder relationships.
• Analyzed manufacturing and production costs.

- Focus on food and beverage sales; including high end luxury wine- Customer service excellence standards - Highest sales achieved

Toronto, Ontario, Canada

- Promoted from host to lead host - Promoted from lead host to server and bartender

Certificate, Finance Technologies

This program covered topics including time series analysis, data visualization, machine learning, APIs, NLP, Classification, AWS cloud.

Bachelor Of Commerce (Bcom), Food And Hotel Administration

Activities and Societies: Throughout my time at the University of Guelph, I focused on striving for a balance of high academic.