Jackie Reilly Email & Phone Number

•Serve as a trusted advisor and primary point of contact for a portfolio of school and district partners•Guide the end-to-end customer experience from onboarding to renewal inclusive of leading kickoff and customization calls, check-ins, progress reviews, and renewal and expansion conversations•Create and manage customer journeys and engagement campaigns in our customer success platform, tracking and reporting on customer health and progress toward milestones•Identify opportunities for customer advocacy through case studies, sales referrals, white papers, webinar panels and other initiatives to highlight partner success and innovation

Niagara Wheatfield, New York

•Supported the Special Programs team with psychoeducational re-evaluations and testing for initial referrals for students in parochial schools or out-of-district placements

•Liaise with Human Resources, Accounting, Professional Development, Outreach/Sales, and Leadership teams to provide support and guidance on policies and strategies•Onboard new coaches with thoughtful leadership and intention while providing an additional opportunity for connection between our coaching and operations teams•Support roll out of new client onboarding methods to allow for continued company growth•Create SOPs in a fast-paced, high growth remote company•Contribute to drops in employee turnover; increases in leads and revenue

Remote

•Mentors and oversees both new and seasoned employees•Maintains supportive and healthy work environment by establishing and enforcing organization standards•Completes operations by developing schedules; monitoring work; gathering resources; resolving operational problems; implementing new procedures•Evaluates employees for the potential of developing personal growth opportunities and/or advancement•Conducts regional in-person interviews of prospective coaches

Remote

•Provides 1:1 coaching of executive function skills on a weekly basis•Assists students in the areas of self-regulation, attention, task initiation, cognitive flexibility, memory, metacognition, planning, and organization using strategies consistent with their attitude toward change•Coordinates intakes for new clients to determine priorities and terms of service

Remote

•Facilitated inquiry calls with leads while effectively explaining Beyond BookSmart and Executive Function coaching to prospective clients•Communicated inquiry trends to the Regional Sales Director•Assisted with facilitation of a new, 5-Day program: Step Up•Lead training to expand Operations Department•Connected with 400+ coaches and their supervisors, 60+ Coaching Coordinators, Client Service Coordinators, and the Management Team to lead the coach match process•Data tracking maintenance for inquiry, intake, and current client progress

Bound Brook, Nj

•Managed the cases of students in grades PK-12 receiving special education services•Facilitated team meetings with teachers, service providers, and families•Ensured compliance with both federal and state education legislation•Worked with students from over 14 countries•Contributed to policy through service on Crisis Response Planning Committee•Membership on Extended School Year Child Study Team

Albany, New York Area

•Privately consulted to conduct psychoeducational evaluations•Coordinated efforts between schools, homes, and community service providers

Malta, Ny

•Directed cognitive, social, adaptive, and motor assessments•Assisted in determining eligibility for Early Intervention services•Served as liaison between school, home, and community•Experienced ABA discrete trial training for students with Autism

Ba, Honors, Psychology, Criminology

Activities and Societies: Statistics & Research Methods Teaching Assistant, Psi Chi, Pi Gamma Mu, Phi Eta Sigma•Honors Project: Effects.

Cas, School Psychology

Activities and Societies: Presented at the meetings of the National Association of School Psychologists, New York State.

Ms, Educational Psychology

Activities and Societies: Research Assistant to Dr. Andrew Shanock