Rick Palmer Email & Phone Number

Atlanta, Ga, Us

Peachtree City, Georgia

Newnan, Georgia

THE PALMER FIRM, P.C. – Newnan, GA 2006-present OwnerPlan and execute case strategies to maximize financial benefits to clients. • Regularly Manage 30 to 50 ongoing client cases each lasting approximately 6 months• Automated Document Production reducing document production time by 50%• Implemented cutting edge software technologies which reduced document procurement costs by over 300%• Developed and implemented on-line marketing strategy that resulted in top of page placement on first page of Google results for specific key words.• Developed and implemented marketing plan and materials including web site blog and copy• Automated and streamlined client management processes by integrating multiple desktop and mobile software products.• Manage all IT setup, installation, purchases, and maintenance.

Greater Atlanta Area

• Championed VIP Customer requests while supporting network solution implementation procedures. Administered proactive network monitoring and advised customers of necessary configuration changes or upgrades. Provided fault management issue escalation and explanation of connection restoration. • Developed strategic relationships with customer and Director and VP level management.• Proactively identified customer needs, and opportunities to grow the customer account with Equant. Identified opportunities for the account team to up-sell Service Management and other Equant products and services.Managed strategic projects within Partners and Channels organization, specifically:Price Benchmark – Year-long project integral to the strategic agreement between Equant and its largest distributor. Project required management on several international levels, verifying market prices across multiple WAN platforms, pursuing project objectives, and negotiating solutions.• Developed project strategies and tactics used to position Equant for a positive benchmark result. • Created Senior Management alliances at the appropriate intervals in the project’s timeline, which facilitated extensive data gathering allowing Equant to meet all project deadlines.• Prepared project papers, briefs and presentations to senior management regarding project status and strategies.Partner Termination – On-going project to eliminate unproductive and unprofitable partner relationships. The project produced strategic operating cost reductions in excess of $5 million per year. • Resolved extensive migration and revenue issues by negotiating solutions with affected partners.

Managed the workstation hardware and software requirements for internal IT department. Responded to an average of 20 individual requests per day while managing the ongoing technology refresh projects requiring detailed operational and budgeting project management.

Greater Atlanta Area

Organized and orchestrated the implementation of a complex accounting software package for medium sized law firms. Processed detailed project plans coordinating multiple trainers, vendors, and technicians. Identified, explored, and advertised additional sales opportunities during installation and post installation

Athens, Georgia Area

Organized the implementation of legal case management software for more than 50 attorney firms. Recognized and submitted proposals for additional revenue opportunities as identified by consultations with clients during implementation. Prepared proposals related to these opportunities.

Greater Atlanta Area

Conducted the planning and implementation of complex medical information systems for national healthcare agencies. Assessed clients’ hardware and networking needs. Coordinated installation of systems with client management. Trained clinicians and agency staff on the PtCT information system. Identified and resolved network, hardware and software problems for clients. Advised clients on pre-implementation configuration planning.

Jd, Bankruptcy And Tax Law

Activities and Societies: College of Law Tax Clinic

Ba, Speech Communications

Education record