Sr. Product Manager
Current🚀Achievements:• Launched a B2C in-home vaccine SaaS product that was used by 61,000 users on the first month and 106,000 users in four months. • Created alignment amongst the team to execute the vision and led the redesign effort to refocus the product before launch.• Led a 52-person cross-functional team to upgrade the web framework for the largest healthcare provider in the Dallas area for a better user experience. • Collaboratively spearheaded successful product development by fostering seamless coordination between design and engineering teams, ensuring efficient execution of projects and delivering high-quality products that exceeded customer expectations.• Defined strategic and operational improvement measures to optimize scheduling features that improved user retention rates by 34%.• Formulated and executed a comprehensive Voice of the Customer strategy to collect, analyze, and leverage customer insights effectively. Ensured alignment with the company's overall product vision and goals. • Increased customer satisfaction scores by 15% within six months of implementing the VOC strategy, leading to improved customer loyalty and retention. ⚡️Responsibilities:• Write product requirements and actionable user stories for implementing the scheduling and delivery of in-home vaccines.• Used customer feedback and input from stakeholders to prioritize features and iterate on the MVP.• Managed dashboard of active user and engagement metrics to report to executive leadership to support decision-making.• Defined GTM strategies to increase user engagement and expand partnerships with vendors resulting in expanding user base in 10 new cities in the Dallas area.
