James Schofield Email & Phone Number

Greater Atlanta Area

• Support and coordinate Videoconferencing, Web Conferencing, and Conference/Meeting support for the Centers for Disease Control • Provide pre-test services and assist with the setup of advanced videoconferencing equipment as well as bridge and conference service data management• Troubleshoot any problems occurring during conference meetings and restoring videoconferencing services in a timely manner• Multitask across several areas of the IT department including meeting support activities, management of Envision Schedule, help desk incident resolution and assisting with low volume PC help desk calls• Exhibit high level of customer service when interacting with multiple levels of management within the Centers for Disease Control• Offer customer assistance and instruction for setup and use of meeting equipment• Monitor the WAN for videoconferencing and data• Maintain databases used in LAN in monitoring, management, and troubleshooting

• Resolved video issues identified via ticketing system used by internal and external consumers• Provided point-to-point calls, multipoint calls, IDN, and IP• Maintained endpoint database which contained critical point of contact information across multiple locations and network diagrams• Responsible for conference scheduling, bridge maintenance, and minimal equipment maintenance• Advised senior level personnel on video conferencing issues and quality assurance while providing 24 hour on call support to customers and offline clients• Resolved video conference issues by troubleshooting with proper equipment, software and procedures• Maintained a matrix of endpoints and their functionality, configured conference units remotely, upgraded software, and managed video bridge via MGC100

Ga/Middle East/Korea

• Installed, operated and performed maintenance on Intel Team station, Polycom and 1000 as well as various other telecommunication equipment linking mainframes and microcomputers to networks of various protocols and topologies.• Coordinated training, installation and operation of multiple channel television networks using video conferencing systems such as Accord Conferencing Unit.• Provided close circuit television and live CNN feed via advanced satellite systems to CEO level staff• Tracked and reported system status and analysis of telecommunication operations and signal flow linkage to other installations worldwide• Assisted with scheduling for numerous locations worldwide involving various protocols to include Defense Video Services Global (DVSG)• Coordinated video equipment maintenance for network that extended over 12 countries throughout the Middle East• Performed network troubleshooting on local and wide area networks (LAN/WAN)• Initiated and improved productivity and reliability of Network Encryption System (NES) for the Peninsula of South Korea• Organized, trained, and directed an office of 8 personnel in computer automation procedures for hardware, software, customer service and log keeping

Bachelor'S Degree, African-American/Black Studies

Telecommunications Technology/Technician