James Schofield Email & Phone Number

Greater Atlanta Area

• Support and coordinate Videoconferencing, Web Conferencing, and Conference/Meeting support for the Centers for Disease Control
• Provide pre-test services and assist with the setup of advanced videoconferencing equipment as well as bridge and conference service data management
• Troubleshoot any problems occurring during conference meetings and restoring videoconferencing services in a timely manner
• Multitask across several areas of the IT department including meeting support activities, management of Envision Schedule, help desk incident resolution and assisting with low volume PC help desk calls
• Exhibit high level of customer service when interacting with multiple levels of management within the Centers for Disease Control
• Offer customer assistance and instruction for setup and use of meeting equipment

• Resolved video issues identified via ticketing system used by internal and external consumers
• Provided point-to-point calls, multipoint calls, IDN, and IP
• Maintained endpoint database which contained critical point of contact information across multiple locations and network diagrams
• Responsible for conference scheduling, bridge maintenance, and minimal equipment maintenance
• Advised senior level personnel on video conferencing issues and quality assurance while providing 24 hour on call support to customers and offline clients
• Resolved video conference issues by troubleshooting with proper equipment, software and procedures

GA/Middle East/Korea

• Installed, operated and performed maintenance on Intel Team station, Polycom and 1000 as well as various other telecommunication equipment linking mainframes and microcomputers to networks of various protocols and.
• Coordinated training, installation and operation of multiple channel television networks using video conferencing systems such as Accord Conferencing Unit.
• Provided close circuit television and live CNN feed via advanced satellite systems to CEO level staff
• Tracked and reported system status and analysis of telecommunication operations and signal flow linkage to other installations worldwide
• Assisted with scheduling for numerous locations worldwide involving various protocols to include Defense Video Services Global (DVSG)
• Coordinated video equipment maintenance for network that extended over 12 countries throughout the Middle East

Bachelor'S Degree, African-American/Black Studies

Telecommunications Technology/Technician