Joshua Scott💡

Joshua Scott💡 Email and Phone Number

Multimodal AI Product & Innovation Consultant @ GoVo: Go Voters Go
Joshua Scott💡's Location
Raleigh-Durham-Chapel Hill Area, United States
About Joshua Scott💡

PROJECT IMPACTS Non-Profit Voter Information Application – GoVo (June 2021 – Present)• Designed and developed a user-centric UIUX interface using Adobe XD, leveraging data insights from diverse voter demographics, which led to a 90% beta testing satisfaction rate and accolades from Microsoft.HighQ Client Collaboration Sites – Troutman Pepper (January 2021 – July 2023)• AI Task Force responsibilities, employing HTML, CSS, and JavaScript to drive $90 million revenue increase since January 2023, earning firm Fast Company Award for Best Places to Work for Innovators Award nomination.Scholarship Database Framework – Scholly (November 2015 – February 2017)• Created database framework and content structure, increasing our user base applied scholarships above 2,000 in our first year, and revenue growth over $1 million.IT Troubleshooting and Customer Support – Cigna Healthcare (December 2012 – May 2016)• Resolved complex software and hardware issues, elevated to executive mobile team, resulting in 10 customer service awards and consistent 90% and above customer satisfaction scores.Some of my notable achievements include leading UI/UX projects that increased user satisfaction and conversion rates by 15% and 20% respectively, streamlining development processes using Agile methodologies, reducing time-to-market by 25%, and orchestrating digital marketing campaigns that boosted client sales and social media engagement by 35% and 13% respectively. My core competencies include user-centered design, interaction design, prototyping and wireframing, and product management. I am proficient in Adobe Creative Suite, Sketch, Figma, and HTML/CSS. I am also featured on YouTube, Microsoft, Technical.ly Philly, and various podcasts for my work and vision.

Joshua Scott💡's Current Company Details
GoVo: Go Voters Go

Govo: Go Voters Go

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Multimodal AI Product & Innovation Consultant
Joshua Scott💡 Work Experience Details
  • Govo: Go Voters Go
    Product Owner, Founder
    Govo: Go Voters Go Jun 2019 - Present
    • Led the end-to-end product lifecycle, from concept to prototyping, integrating GPT4 API for advanced and personalized voting plan feature, resulting in a more engaging and innovative voter engagement platform.• Orchestrated a digital marketing campaign that led to a 15% increase in website traffic and 35% rise in social media engagement.• Designed and developed a user centric UIUX using Adobe XD, leveraging insights from diverse voter demographics, leading to a 90% user satisfaction rate upon prototype testing.• Successfully fine-tuned features by tying voter interests to candidates and policies through infographics, enhancing user engagement and promoting informed voting decisions.
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  • Troutman Pepper
    Innovation Solutions Analyst
    Troutman Pepper Jan 2021 - Jul 2023
    Critical Thinking: Responsible for learning, designing, developing, executing, presenting, and knowledge transfer for projects and program assignments in areas of communications, marketing, technology, security, product development, and customer experience.Analytics/Metrics/Reporting: Utilizes business area systems and data to deliver impactful metrics and other analytics and/or automated RPA/BPA solutions. Project/Initiative Support: Assist in supporting project planning, including tracking of and reporting of project deliverables, and documentation to support key initiatives. Provides technical expertise and analytical guidance. May participate on cross-functional teams or projects for business area or companywide initiatives.Collaboration: Working with strategic external partners, Business Units across TroutmanPepper, and team members to develop solutions to effectively deliver on operational goals and manage our costs to budget and forecast.
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  • Troutman Pepper
    It Tech Specialist
    Troutman Pepper Jan 2019 - Jan 2021
    Philadelphia
    Provide desk side, telephone, and remote control support for attorneys and staff for hardware and software related issues.Provide end-user training on hardware, peripherals, and mobile devices.Provide end-user support and training for applications such as Windows 7, MacOsX, MS Office, Adobe Acrobat, Adobe Creative Suite, iManage, Citrix, VPN, AirWatch, Jabber, RSA, and FTP.Perform testing of applications and upgrades to ensure compatibility with Firm systems.Configure and troubleshoot mobile devices including iPhones, iPads, Blackberries, and Android devices.Perform user account maintenance and configuration in Active Directory.Troubleshoot phones, voice mail, and Jabber using Cisco CUCM and Unity Connection.Using ticketing system, open and assign tickets and follow up on any open incidents.
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  • Global Atlantic Financial Group
    It System Engineer
    Global Atlantic Financial Group Sep 2017 - Dec 2019
    Manages IT for 169+ users for the entire Pennsylvania branch of Global Atlantic Financial. From imaging via HPDM to configuring access for remote VDI sessions and;• Uses Exchange PowerShell for Exchange Account Creation/Modifcation/GroupAcess Requests• Provides weekly technical training for GAF VP and their teams • Active Directory for Access Requests, Security Group Mods, Distribution Lists• MS Excel Scripts and Functions to Create Data and Organize it quickly• AirWatch and RSA Token remoate access setups• Desktop Director for managing VDI sessions• ServiceNow for ticketing and documentation• Thin Client VDI Patching Roll-Outs and Maintenance• Secure Messaging via Accelion, Mimecast, Outlook• Cisco Phone Configurations Troubleshooting and Hardware Setups• Network and Local Printer Troubleshooting through ResOne Workspace• iFOX mainframe and Ingenium access
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  • University Of Pennsylvania
    Senior It Tech Specialist
    University Of Pennsylvania Jun 2016 - Sep 2017
    Works as a member of the Information Systems and Computing - HireIT team to provide technical desktop computing support (Windows and Macintosh) and related services to University departmentsthrough regular on‐site, remote, phone, and e‐mail support channels; interact daily with individuals with a variety of technology expertise.Provided quality 3-tier desktop support (on-site and remotely) for all President and Provost’s offices and sub-clients, including handling full-scale O365 migrations:❖ Imaged Dell/Lenovo PCs and provided technical support for the new Penn Biden Center, providing support directly for former Vice President Joe Biden and staff.❖ Managed network, software, and hardware issues for two client sites, ICA and OIP, by providing technical support and advising for equipment upgrades.❖ Installed and provide troubleshoot support for VDI machines for SHS (Student Health Services) faculty and staff.❖ Created dozens of troubleshooting documents for training new hires ranging from Microsoft fixes to advanced imaging techniques for Mac/Windows; Evaluated software images before deployment to users.❖ Provided hardware/software/networking support and server maintenance, root cause analysis across a wide Lan/Wan environment for 1000+ users.❖ Worked with all levels from support staff to high-level VPs on day-to-day tickets and on special projects.❖ Imaged laptops/desktops and joined to secure domains, and performed quality assurance checks before deployment to users.
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  • Scholly, Inc.
    Database Management Associate
    Scholly, Inc. Nov 2015 - Feb 2017
    Philadelphia
    Contributed to over 1,000 scholarships to build database framework and content:❖ $40,000 funding from Shark Tank investors Lori and Daymond, and contributing to Scholly being ranked highest educational app in both iOS and Google Play stores, as well as featured in Forbes and other top publications.
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  • Cigna
    Senior Customer Support Tech
    Cigna Dec 2012 - May 2016
    Philadelphia - 16Th And Chestnut
    Resolved internal and external software/hardware issues with 93% resolve rate utilizing a range of applications: SQL, Active Directory, Remote Desktop Connection/Assistance, Cisco AnyConnect, RSA Manager, push software installation deployment and Windows/Mac environments.❖ Manually fixed ttv40.ini code files to resolve company-wide work stoppage issue with resolve rate of 80% for users with NICE WFM TotalView Java Virtual Machine Errors.❖ Co-developed new software features for more intuitive ticketing analysis and searches with the Service Manager Development team❖ Troubleshoot, documented, tracked, and escalated issues via HP ServiceManager ticketing system.❖ Resolved executive level mobility (iphone/android) issues with 98% resolve rate.❖ Responsible for training new-hires on documented trouble-shooting techniques.
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  • John S. And James L. Knight Foundation
    Bme Campaign Team
    John S. And James L. Knight Foundation Aug 2011 - Feb 2012
    Contributed to over 1000 thoughtfully edited videos and worked with the BME Campaign’s social media outreach team, resulting in the expansion of the program beyond Philly and Detroit to other impoverished cities. Provided front and back end desktop/web content and technical support for www.bmechallenge.org which resulted in: Raising over $400,000 for grant funding in Philly and Detroit Surpassing strategy goals for video and story uploads to website by 106%  Facilitation of media advisory and releases for organizing community events and data entry by using FB, Twitter, and other social networking strategies, thus increasing word of the BME challenge amongst Philadelphia
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  • Elise Joseph Foundation
    Board Member And Web Admin/Marketing
    Elise Joseph Foundation Jan 2010 - Feb 2012
    Managed Website development, maintenance & marketing for a Haitian and Haitian-American community non-profit using front-end using BlueHost environment.
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  • It Pros - Philadelphia
    Data Analyst Intern
    It Pros - Philadelphia Jan 2011 - Aug 2011
    Assists in producing candidates for active employment opportunities and for our soon-to-be web-based recruitment platform, as well as fulfilling a range of sourcing tasks, including:Researching and participating in various technology-based user-groups throughout the Philadelphia regionUtilization of Social media outlets including LinkedIn, Facebook, and Twitter.Monitor regional opportunities and technologies being offered by Philadelphia technology companies.Assisting in design of unique events and workshops that cater to our community members on a quarterly-basisAssisting in design our Company Newsletter as it relates to recent technology trends and topics of interest.
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  • Fox Chase Cancer Center
    Research Associate Intern
    Fox Chase Cancer Center Sep 2007 - Aug 2008
    ❖ Created website framework using SAS, Unix, Java, and HTML for a patient knowledge-base to develop a more intuitive user interface.❖ Compiled data from genetics labs using SAS and Unix cml to assess the relationship between certain genetic alleles and likelihood of developing cancerous cells.
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Joshua Scott💡 Education Details

Frequently Asked Questions about Joshua Scott💡

What company does Joshua Scott💡 work for?

Joshua Scott💡 works for Govo: Go Voters Go

What is Joshua Scott💡's role at the current company?

Joshua Scott💡's current role is Multimodal AI Product & Innovation Consultant.

What schools did Joshua Scott💡 attend?

Joshua Scott💡 attended Penn State University, Montgomery County Community College.

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