Jennifer Gutierrez Email & Phone Number

In my current role contracting at Neustar, Inc. a company providing support products to telecommunications service providers, I perform activities in 3 primary areas:- Product Management- Requirements Analysis- Technical writingI support several Neustar web application products by prioritizing and communicating issues, enhancement needs, and maintenance requirements. This includes responding to production support issues, requirements development, and documentation. I also… Show more In my current role contracting at Neustar, Inc. a company providing support products to telecommunications service providers, I perform activities in 3 primary areas:- Product Management- Requirements Analysis- Technical writingI support several Neustar web application products by prioritizing and communicating issues, enhancement needs, and maintenance requirements. This includes responding to production support issues, requirements development, and documentation. I also create marketing materials, provide demonstrations, and lead discussions with potential customers Selected accomplishments:- Developed and taught an 8 hour training program - Re-designed and created a complete series of new screen mockups for an existing web service used to comply with FCC "Do Not Call" regulations- Created Functional Specifications documentation for a web application used by Neustar, Inc. Engineering, Quality Assurance, and Product Management teams to support application and production support questions Show less

As a senior program manager at Sprint Nextel, I managed the Billing System release for Customer Care in support of the Sprint Nextel Billing System merger. This involved analyzing current system states, documenting requirements, issues, and risks and creating and managing the project plan and schedule. As a senior business analyst, I managed and performed requirements development activities in several business areas; Marketing Automation/Optimization, Sales, and Customer… Show more As a senior program manager at Sprint Nextel, I managed the Billing System release for Customer Care in support of the Sprint Nextel Billing System merger. This involved analyzing current system states, documenting requirements, issues, and risks and creating and managing the project plan and schedule. As a senior business analyst, I managed and performed requirements development activities in several business areas; Marketing Automation/Optimization, Sales, and Customer CareSelected accomplishments:- Supported business readiness for system changes over 5 releases – representing two million-plus software development hours.- Documented the Requirements Development Methodology for the Nextel Customer Care organization in preparation for the merger with Sprint.- Gained a reputation as a subject matter expert and a lead analyst- Recognized with the Circle of Excellence award and four team awards for performance. Show less

Mclean, Va

As a consultant working for the American Red Cross, I interacted daily with clients to assess needs and priorities. Using the information I gained, I analyzed and documented requirements for a resource tracking system, writing specifications for software enhancements and defect fixes.

Started out as a system tester and moved into System test management position. Worked in Stockholm Swedem for a period on client site.