James Kelly Email & Phone Number

Farmington, Michigan, United States

Oversees perishable department managers to ensure they are held accountable for the conditions of their department; includes monitoring their hiring practices, scheduling techniques, and their ability to keep labor costs at or below budgeted payroll; ensures staff is trained on all policies and procedures.

Ann Arbor, Michigan, United States

Ann Arbor, Michigan, United States

Ann Arbor, Michigan, United States

Team Member hiring, training and development, terminations and holding all teams accountable for their work. Responsibilities also included profitability, expense control (packaging and labor), inventory control, buying and merchandising store wide with emphasis on Perishable Goods Departments (Culinary, Produce and Meat) regulatory compliance and special projects as assigned. Provided leadership and direction to the Department Managers and Team Members.

Ann Arbor, Michigan, United States

Interviewed, hired, trained, mentored, coached and evaluated performance of hourly front end associates. Responsible for accounting, book-keeping, office operation, and accountability. Responsible for being excellent in customer service to internal and external customers. Responsible for MOD (Manager on Duty shifts) three times a week for entire store operation. Assisted Store Manager with budgeting, payroll, and overall store operations.

Ann Arbor, Michigan, United States

Assisted in monitoring and controlling all costs and expenses; includes maintaining proper ordering and inventory control, ensured proper weighing procedures, controlled shrink, and monitored ad displays. Ensured cleanliness of dairy/frozen aisles, storage area, and work area for safety; included cleaning of shelves and products, keeping floors free of liquid spills or water, removing hazardous debris from floor and sweeping. Stocked dairy/frozen department; included presentation of product, facing, filling, and organization of all product items as set by the Grocery Department schematics as well as ensured tag and pricing accuracy. Examined the rotation of all dairy/frozen products paying particular attention to expired stock and discarded outdated or spoiled items. Responded positively to customer's inquiries and assisted customers with purchases, information and product selection; required selling and cross selling of products. Received, inspected, and logged products for accuracy of shipment, temperature, and quality. Built and maintained product displays as directed and coordinated monthly promotion changeovers. Participated in monthly pre-inventory preparation. Maintained organization and tracking of all departmental paperwork including inventory control sheets, orders to be filled and accuracy of placed/received orders. Operated and used equipment such as knives, scales, wrappers, compactors, garbage disposals, pallet jacks, and hand trucks. Sustained a high level of product knowledge and product preparation. Walked department regularly to ensure an organized, sanitary, and overall clean appearance at all times.

Ann Arbor, Michigan, United States

Provided responsive, exceptional service to deli counter customers by answering questions, making recommendations, providing samples, and responding to requests. Recommended, sliced, weighed, packaged, and priced meats and cheeses. Prepared special orders and party trays. Updated displays, cases, and other customer-facing areas to ensure new items and promotions were showcased. Ensured that work areas were ready to service customers by cleaning surfaces, equipment, and floors, removing trash, and confirming that tools were in working order. Followed all food safety and sanitation procedures established by the company and other regulatory agencies. Cooperated with other employees to ensure customer satisfaction. Confirmed that all displays, products, and services comply with company standards.

Ypsilanti, Michigan, United States

Built rapport with customers. Displayed a friendly and outgoing attitude through good eye contact and body language. Responded to customer questions in an effective manner. Stocked product and maintained product displays according to merchandising standards. Followed safety and sanitation procedures to ensure quality service and products for customers.

Ypsilanti, Michigan, United States

Oversaw cash transactions, cash reconciliations, account payments, account receivables and other accounting duties according to company policies. Welcomed customers, provided assistance and responded to their concerns. Managed customer transactions, both cash and card payments.Trained newly hired cashiers on accounting procedures and company policies. Assisted in store’s shrink awareness programs and provided corrective actions. Supervised checkout stations on a regular basis.Evaluated performance of cash associates and provided feedback. Ensured customer transactions were processed promptly and accurately. Generated cash related documents and account reports. Ensured cash associates followed accounting policies, safety procedures and customer service standards. Identified and communicated any accounting related issues to management promptly. Ensured that merchandise was properly displayed, stocked and labeled.

Ann Arbor, Michigan, United States

Maintained a positive, empathetic and professional attitude toward customers at all times. Processed and issued all returns, exchanges, and price adjustments/discrepancies. Responded promptly to customer inquiries. Communicated with customers through various channels. Acknowledged and resolved customer complaints. Processed orders, forms, applications, and requests. Kept records of customer interactions, transactions, comments and complaints. Communicated and coordinated with colleagues as necessary. Provided feedback on the efficiency of the customer service process. Managed a team of junior customer service representatives. Ensured customer satisfaction and provided professional customer support.

Manchester, Michigan, United States

Sliced, cut, shredded, tenderized, and skewered meat and vegetables, as well as braised and grilled meat and vegetables. Ensured that ingredients remained fresh and safe for consumption. Prevented cross-contamination. Prepared meals in accordance with customers' preferences, if applicable. Kept track of the components of each meal to ensure that the final dish was completed in a timely manner. Communicated with waitstaff once orders were finalized. Ensured workstation remained clean and orderly at all times. Informed the Manager when equipment was due for maintenance, repair, or replacement. Tracked inventory to ensure adequate supplies.

Ann Arbor, Michigan, United States

Operated scanners, scales, cash registers, and other electronics. Balanced the cash register and generated reports for credit and debit sales. Accepted payments, ensuring all prices and quantities were accurate. Bagged or wrapped purchases to ensure safe transport. Followed all store procedures regarding coupons, gift cards, or the purchase of specific items, such as alcohol or cigarettes. Maintained a clean workspace.

Ann Arbor, Michigan, United States

Ferried shopping carts from outside the store back to the store interior. Safely used snow removal equipment for properly removing snow. Coordinated perishable and salvage returns. Took care of basic store and restroom cleaning.