Joshua Smith Email & Phone Number

Concord, Massachusetts, United States

--Serve as primary contact for escalated data integration cases and as the lead person for key customer data integrations--Develop data integration knowledge articles for use by other team members--Act as Support representative in development meetings involving data integration changes--Act as Support representative in meetings with third party vendors.

--Take the lead on majority of data integration cases--Develop data integration methods with third party vendors--Assist team members in the handling of difficult data integrations--Take the lead on escalated technical troubleshooting cases--Write database queries using SQL Workbench to help support customer needs--Mentor team members by providing feedback.

United States

--Respond to customer requests via phone and email--Quickly learn and adapt to new changes in product offerings--Keep sales partners and implementation team abreast on customer escalations--Process customer feedback and report bugs through internal ticketing channel--Maintain personal queue using Salesforce, replying to customers in a timely manner and.

--Collaborates with team members to ensure needs of all students are met in a safe learning environment--Assesses and ensures student proficiency in key knowledge areas--Integrates several different learning styles into lesson plans--Structures lessons to allow for the acquisition and application of technology based skills--Designs and implements lessons.

--Team taught in a collaborative environment to ensure all students had their individual needs met in a safe environment--Primary teacher for Mathematics and Science based lessons--Primary teacher for Sentence Analysis and higher level reading groups--Primary teacher for History and Geography lessons--Participated in curriculum committee to streamline.

--Established protocol, procedures, and financial records for Enrichment program--Created legal forms, attendance and enrollment forms, flyers, and newsletters using Microsoft Office--Networked with outside organizations to provide a wider selection of programs

--Implemented Middle School Technology program--Facilitated daily discussions on weekly problem sets--Instructed students with Microsoft Word, PowerPoint, and Excel, as well as general typing skills--Taught 7th grade Mathematics and Problem Solving