In this role, I work directly on the the single-page application that is our product’s management interface. This involves working closely with the design and user experience teams to bring new features to life as well as continuing to enhance existing ones. We care deeply about design at Nutanix and I work hard to build the best user interactions possible.► Key ProjectsPerformance Tool – Lead the UI development of specialized app to run various performance benchmarking test suites against our product. This tool helps drive revenue by enabling Sales Engineers to quickly and repeatedly prove the value of the product.Support Integration - Architected and lead development of integration between our management interface and support services. This enables us to simplify workflows for common support actions like case creation and licensing by keeping the user within a single interface.Licensing Services - Redesigned the licensing APIs to increase their performance and simplify the request payload. This enhancement reduced the time for a licensing operation from ~35 seconds to ~2 seconds. Also, with a simplified API specification, it is much easier for a third party to integrate with the service.

In this role my primary focus was to serve as technical lead for building a next generation customer portal from scratch. As a part of this, the entire infrastructure was written from the ground up in Javascript and moved off of Salesforce to remove costly user license dependencies. This move enabled us to easily collaborate and rapidly produce new features as a team. It also yielded a fully RESTful support API which laid the groundwork for future corporate wide integrations.► Other notable projects:• Built software upgrade APIs for serving the latest Nutanix software to units in the field making one-click upgrades possible.• Enhanced support interactions by building a dashboard UI displaying realtime customer metrics to the Support Team.► Additional contributions in this role include:Automation• Wrote remote connection script, with user auditing, for reverse SSH into customer clusters• Wrote watchdog script, which monitored the build server for new stable releases. When identified, it handles fetching, metadata generation, metadata write to MongoDB, auto-upload to S3, and email notification• Wrote script to automate deployment of Nutanix documentation• Co-wrote (86%*) of alert, phone-home health data, and factory configuration data parsers• Co-wrote (50%*) of cluster health check script for validating current configuration and identifying any known issues which may be affecting the current cluster• Automated the Nutanix upgrade process reducing it from 44 manual steps to 7. Additionally, it drastically reduced the potential for human error during the process and dropped the total upgrade time from 1 hour to 20 minutesSupport Infrastructure• Built 5 node, mongodb replica set as a centralized datastore for parsed support data • Configured SFDC data mirror in MySQL via Relation Junction ETL tool• Setup heroku-like (git push) deployment for internally hosted apps• Implemented and moved all team projects to git version control

-Python and shell scripting for automation/monitoring tasks which help drive efficiency-Ensuring the success of our SAN-less virtualized datacenter platform through proactive customer monitoring and support-Troubleshooting of issues pertaining to VMware products (vSphere, ESXi), networking, and Linux/Windows-Building our external support presence

- Automated the on-boarding process which dealt with ~100 new users per week using Python.- Automated internal inventory processing using Python- Managed rollout of new video conferencing infrastructure and provided global training/support - Managed host DNS, DHCP reservations, and VLAN access for desktop hosts- Logged/tracked/responded to tickets for the ~17,000 employees (243:1 user-to-tech ratio) - Provided technical support and documentation for Ubuntu, OSX, Windows, Chrome OS, and mobile devices

-Supported computers and users in an AD environment -Maintained Cisco VOIP phones on site and proxy phones for remote users -Completed various support work orders as submitted and track time accordingly

Job duties included, support of faculty and staff computers, various presentation equipment (e.g. projector,visualizer, audio equipment), and handling walkups for issues with various hardware. I was also required to log and track help calls as they are made in our internal ticketing system.

My main role involved support of the entire company's computers and backup systems. However, I also spent a good amount of time scripting in perl and working on automation tasks.

This role involved support of both employee and student computers for the entire campus. We handled deployment of new machines to labs and faculty; walkups and dorm visits for student computer issues; network infrastructure troubleshooting in all of the dorm buildings. Support for every OS was provided.