Jeremy Spiegel Email & Phone Number

Every day we are surrounded by manufactured, formulaic messaging.The Lower Techs brand will bring you raw, authentic, and always honest content designed not for leaders, but for the everyday Worker!This is a brand for you, and we can make it as big and as loud as we want!

Boston, Massachusetts, United States

Pearson Education | Boston, MADirector of Account Services March 2017 – Present• Manage US & Canada customer lifecycle operations, including 12 Account Managers and 20+ states and provinces, for a leading global software provider of workforce skills and education.• Hire, develop, and mentor experienced account professionals to support the lifecycle through consultations, commitments, enterprise implementations, and delivery.• Attain product growth quotas and renewal targets for products and services while managing P&L margins for each stage.• Co-founded and designed an Account Services division of 100+ professionals, establishing successful leadership processes and maintaining 100% of direct report retention for four years.• Led highly empathetic and communicative teams to provide individualized customer solutions throughout the entire sales cycle and advocate for them to executives to generate $119M annual recurring revenue and 21.8% growth in 2022. • Created Account Manager competencies and performance standards at each development stage to develop a centralized unilateral evaluation framework across teams, resulting in the promotion of several team members.• Assist the overall redesign of company Salesforce UX, applying subject matter expertise to streamline sales and services processes and ensure accuracy in customer relationship management systems.• Develop innovative procedures such as a relationship-based playbook, customer success division, a professional services program for 500+ representatives, and DEI hiring guides to keep company practices as current as possible.

Boston, Massachusetts, United States

Distinguished Enterprise Solutions Consultant March 2016 – March 2017• Lead business and operations for a high-level client with $10M+ in annual recurring revenue.• Served as a team mentor and trainer to develop high-performing and empathetic presales teams.• Mentored division of 50+ solution consultants through regular training sessions on CRM, data and analytic tools, pipeline management, and consultative frameworks, resulting in improved consistency across the presales organization.• Managed the ideation and negotiation of overarching solution and system for new technology implementation to provide highly customized and accessible digital assessment tools for 5K+ customers.• Negotiated and secured global agreements with independent service vendors by collaborating with mergers and acquisitions teams to reach optimal contracts for both parties.

Boston, Massachusetts, United States

Enterprise Solutions Consultant June 2009 – March 2016• Assigned to New England region to consult on Enterprise Solutions and advise on unique solutions for sales opportunities for hundreds of customer engagements.• Achieved 357% net growth in territory average annual revenue, including $3.3M in 2008 and $11.8M in 2013, by maintaining a loyal customer base and identifying opportunities for robust new partnerships• Conducted discovery and analysis, drafted cost-effective solutions, negotiated customer contracts, and oversaw delivery to ensure complete customer satisfaction.• Engineered enterprise end-to-end experiences to design complex and agile solutions based upon customer requirements.• Attained 100% or more of annual sales quota seven consecutive times by consistently engaging with clients to establish trust, identify specific needs, and develop individualized solutions.• Collaborated with account executives to coordinate proposal and contract negotiation for a multimillion-dollar agreement with a leading public sector organization.• Account lead in design and execution of 9-figure contract. Worked with core Account Executive in identifying product & service improvement needs, applying innovate strategy to meet clients' long-term needs, and managed global teams to ensure implementation delivery and client satisfaction.

Burlington, Massachusetts, United States

Portfolio and Program Manager of Public Safety June 2006 – March 2009• Collaborated across departments to foster program and portfolio strategies while jointly creating proper sales motions for successful marketing. • Fostered and developed a network of SME, consultants, and experts from verticals.• Achieved 75% net revenue growth from 2007-2009 by developing cross-functional strategies to acquire clients, negotiate contracts, and forecast portfolio performance.• Created 50+ unique law enforcement, public safety training, and public administration materials to drive year-over-year program growth and strategy for a $7M portfolio of multi-purpose training software.• Coordinated and negotiated with content expert statements of work and contracts to ensure all proposed projects were profitable, timely, and internally approved.• Facilitated large industry-based events and exercises, including internal focus groups and panel discussion presentations at national conferences and association meetings, to bring executive presence and knowledge to professional groups.

Burlington, Massachusetts, United States

Burlington, Massachusetts, United States

Bachelor Of Arts - Ba, Professional, Technical, Business, And Scientific Writing

Education record