Joe Sullivan Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, California, United States

Los Angeles, California, United States

• Led execution of Unearth customer transition communication strategy• Partnered with Procore GTM teams to articulate the value drivers unique to the Unearth tool, and how that value would translate into Procore• Created and executed the "handover plan" for Unearth work to various new stakeholders within the Procore org as I transitioned to a new role within Procore

Seattle, Washington, United States

• Spearheaded the GTM transition of Unearth customers into Procore after a successful acquisition• Responsible for strategy and management of six individuals across revenue generating teams including Sales, Support and Customer Success (SDRs, CSMs, Customer Support Reps and Sales Engineers)• Coached and mentored SDRs to achieve a 20% increase in booked meetings.• Coached and mentored CSMs to establish a regular QBR cadence with all Enterprise customers and maintain a 97% annual churn rate• Coached and mentored Sales Engineers to an increase of 23% percent in their conversion rate• Designed with marketing to re-define the GTM motion for our core product• Defined product-market fit in a new market in partnership with our Product and Marketing teams.• Optimized the SDR program by standardizing outreach sequence and templates creating a 15% increase in open rate • Directed the customer implementation program that decreased time to value from “undefined” to six weeks, and delivered 100% positive customer satisfaction scores

Seattle, Washington, United States

Pasadena, California, United States

• Managed a team of eight individuals – managers, consultants, trainers and coordinators that oversaw planning and execution of all paid professional services globally across the Bluebeam org• Founding member of a “Tiger Team” that strategized the company’s primary objective of transitioning from a perpetual product to a subscription product through.• Conceived an effective post-sales customer journey that prioritized customers achieving quick time to value through a collaboration with colleagues across Customer Success (Tech Support, Global Services and Customer Success Management) • Created and executed a recurring webinar series aimed at increasing adoption that saw nearly 20,000 attendees and counting, while maintaining an NPS score of 52, while partnering with marketing to route attendees for appropriate follow-up.• Generated $1M in training and services revenue since I took ownership of the team.• Transitioned the team from 80% on-site engagements to 100% virtual engagements.• Re-vamped a Certification program (BCI) that saw a 8x increase in revenue from the previous year.

Pasadena, Ca

Pasadena, Ca

Glendale, Ca

• Manage Enterprise accounts accounting for nearly $100k in MRR• Zero Enterprise Churn 2018• Actively engage with business owners and decision-makers to understand and help outline their business goals and help develop a measurable plan to achieve those goals• Build relationships with key contacts throughout the customer's organization to understand workflow and help specify the broader business goals• Coordinate all of the various departments within ServiceTitan (Product, Support, Data, Development, Training, etc.) to make certain that I'm able to get clear, specific answers for my customers• Set up semi-annual business reviews on-site to make certain their usage and goals are still in alignment• Work within Gainsight to log all customer interactions, as well as track support cases, survey responses and product usage

Pasadena, Ca

Pasadena, Ca

Pasadena, Ca

Pasadena

Athletic Director, Advanced Placement U.S. History, Government and Economics

Bachelor Of Arts (B.A.), History

Master Of Fine Arts (M.F.A.), Creative Writing