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Joe Sullivan is a VP of Customer Success at GoCanvas. He possess expertise in public speaking, leadership, social networking, project management, event planning and 9 more skills. Colleagues describe him as "Joe and I started working at Bluebeam about a month apart from each other. He is someone I attribute to my success at Bluebeam in my early years and someone who's been a guiding post throughout my life at Bluebeam. He doesn't give himself enough credit, but I admire how he always has a drive for constantly learning from others. He quickly understands the big picture and thinks through the small details in every project and customer interaction. I highly recommend Joe to any company and project in a heartbeat!" and "While working together at Bluebeam for a year and a half during 2017-2018, Joe was my direct manager for a year. He truly proved himself to be a leader, and it is with no hesitancy that I recommend them for this role. During his time as a Manager at Bluebeam, Joe repeatedly demonstrated his value in extraordinary ways. As a take-charge person, not only did he excel at taking the lead on working with our largest enterprise clients, but he always made sure to address the client’s most pertinent needs and requirements. Joe made sure to exhaust all possible outcomes when serving our clients, even when Bluebeam had no existing solutions to meet their exact requirements. His ability to relate to our customers was unmatched and served as an example to everyone on our team. In short, I can assure you that Joe would make a truly valuable contribution to your team thanks to his empathy, integrity, and perseverance. He’d be a welcome asset to any company he joins and they would be fortunate to have him. "
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Vp Of Customer SuccessGocanvasLos Angeles, Ca, Us -
Manager Of Project Management, Professional ServicesProcore Technologies Mar 2024 - PresentLos Angeles, California, United States -
Customer Success DirectorProcore Technologies Sep 2023 - Feb 2024Los Angeles, California, United States• Led execution of Unearth customer transition communication strategy• Partnered with Procore GTM teams to articulate the value drivers unique to the Unearth tool, and how that value would translate into Procore• Created and executed the "handover plan" for Unearth work to various new stakeholders within the Procore org as I transitioned to a new role within Procore -
Director Of Customer SuccessUnearth Technologies, Inc. Jan 2023 - Oct 2023Seattle, Washington, United States• Spearheaded the GTM transition of Unearth customers into Procore after a successful acquisition• Responsible for strategy and management of six individuals across revenue generating teams including Sales, Support and Customer Success (SDRs, CSMs, Customer Support Reps and Sales Engineers)• Coached and mentored SDRs to achieve a 20% increase in booked meetings.• Coached and mentored CSMs to establish a regular QBR cadence with all Enterprise customers and maintain a 97% annual churn rate• Coached and mentored Sales Engineers to an increase of 23% percent in their conversion rate• Designed with marketing to re-define the GTM motion for our core product• Defined product-market fit in a new market in partnership with our Product and Marketing teams.• Optimized the SDR program by standardizing outreach sequence and templates creating a 15% increase in open rate • Directed the customer implementation program that decreased time to value from “undefined” to six weeks, and delivered 100% positive customer satisfaction scores -
Director Of Solutions EngineeringUnearth Technologies, Inc. Apr 2022 - Jan 2023Seattle, Washington, United States -
Sr. Manager, Instructor-Led Training And CertificationsBluebeam, Inc. Jan 2021 - Apr 2022Pasadena, California, United States• Managed a team of eight individuals – managers, consultants, trainers and coordinators that oversaw planning and execution of all paid professional services globally across the Bluebeam org• Founding member of a “Tiger Team” that strategized the company’s primary objective of transitioning from a perpetual product to a subscription product through.• Conceived an effective post-sales customer journey that prioritized customers achieving quick time to value through a collaboration with colleagues across Customer Success (Tech Support, Global Services and Customer Success Management) • Created and executed a recurring webinar series aimed at increasing adoption that saw nearly 20,000 attendees and counting, while maintaining an NPS score of 52, while partnering with marketing to route attendees for appropriate follow-up.• Generated $1M in training and services revenue since I took ownership of the team.• Transitioned the team from 80% on-site engagements to 100% virtual engagements.• Re-vamped a Certification program (BCI) that saw a 8x increase in revenue from the previous year. -
Manager, Instructor-Led TrainingBluebeam, Inc. Oct 2019 - Jan 2021Pasadena, Ca -
Industry ConsultantBluebeam, Inc. Mar 2019 - Jan 2021Pasadena, Ca -
Customer Success Manager, EnterpriseServicetitan Jul 2018 - Mar 2019Glendale, Ca• Manage Enterprise accounts accounting for nearly $100k in MRR• Zero Enterprise Churn 2018• Actively engage with business owners and decision-makers to understand and help outline their business goals and help develop a measurable plan to achieve those goals• Build relationships with key contacts throughout the customer's organization to understand workflow and help specify the broader business goals• Coordinate all of the various departments within ServiceTitan (Product, Support, Data, Development, Training, etc.) to make certain that I'm able to get clear, specific answers for my customers• Set up semi-annual business reviews on-site to make certain their usage and goals are still in alignment• Work within Gainsight to log all customer interactions, as well as track support cases, survey responses and product usage -
Regional Manager, Enterprise SalesBluebeam, Inc. Mar 2018 - Jul 2018Pasadena, Ca -
Account ManagerBluebeam Software, Inc. Sep 2015 - Mar 2018Pasadena, Ca -
Sr. Account SpecialistBluebeam Software, Inc. Oct 2014 - Sep 2015Pasadena, Ca -
Account SpecialistBluebeam Software, Inc. Jun 2013 - Oct 2014Pasadena -
Athletic DirectorConcordia High School Aug 2003 - Jun 2013Athletic Director, Advanced Placement U.S. History, Government and Economics
Joe Sullivan Skills
Joe Sullivan Education Details
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Creative Writing
Frequently Asked Questions about Joe Sullivan
What company does Joe Sullivan work for?
Joe Sullivan works for Gocanvas
What is Joe Sullivan's role at the current company?
Joe Sullivan's current role is VP of Customer Success.
What is Joe Sullivan's email address?
Joe Sullivan's email address is js****@****eam.com
What is Joe Sullivan's direct phone number?
Joe Sullivan's direct phone number is +162622*****
What schools did Joe Sullivan attend?
Joe Sullivan attended Uc Davis, Uc Riverside.
What skills is Joe Sullivan known for?
Joe Sullivan has skills like Public Speaking, Leadership, Social Networking, Project Management, Event Planning, Team Management, Marketing, Sales, Social Media, Team Building, Advertising, Customer Service.
Who are Joe Sullivan's colleagues?
Joe Sullivan's colleagues are Alam Mounjurul, Justin Beard, Mahesh Yenmoor, Ashim Bhattacharya, Emily Reedy, Chris Bryant, Jason Simonis.
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