Jonathan Sultan Email & Phone Number

- Triaged development projects for complexity and priority in coordination with our Development Team- Managed a group of Technical Solutions Engineers within our Hospital Coding expert group, and tracked project ownership and completion deadlines- Led quarterly meetings to review outstanding development requests

Madison, Wisconsin, United States

- Guided newly hired Technical Solutions Engineers through the 6-month and 12-month training sequences.

Madison, Wisconsin, United States

- Swiftly diagnosed issues then identified and implemented solutions for healthcare organizations within Epic's code/software and client facing product.- Utilized reporting tools, programming, effective communication, time management, project management, and leadership skills to support 4 large healthcare systems across the US. I served as their primary point of contact for our Health Information Management (HIM) and Identity application modules.- Acted as Lead Developer to improve our products through several internal software development projects.- Played a critical role in aiding one of my organizations recover $300+ million in held up revenue

Pittsburgh, Pennsylvania, United States

- Managed operations of the community food pantry with a team of 5 fellow students and a Student Leadership, Involvement, & Civic Engagement (SLICE) office supervisor- Provided food to over 300 students and student families per month to combat food insecurity

Pittsburgh, Pennsylvania, United States

- Graded and provided feedback for student homework in the Dynamics mechanical engineering course

As a PUA (Pandemic Unemployment Assistance) Business Analyst:- Aided customers and provided services to the public in accordance with quality and quantity standards mandated by various laws, rules, and Federal regulations. - Worked with claimants seeking unemployment to examine claims issues, answer questions and concerns, and make determinations to resolve complex or unusual problems related to eligibility for Unemployment Insurance benefits. - Integrated claims using a Mainframe and Intranet database tools. - Answered calls using the Verizon InContact Softphone call center manager - Developed training and reference documentation - Used Slack to communicate between immediate team and larger project team.

Pittsburgh, Pennsylvania, United States

- Organized and hosted events in 6 freshman residence halls to speak to students about green practices, and checked for issues with recycling and waste management- Maintained communication with residents, residents assistants, house fellows, and facilities management- Designed flyers for green practices that are displayed across campus.

Fort Lauderdale, Florida, United States

- Coded and developed applications for an assigned museum exhibit.- Application voted second best of the program by a judge panel of industry professionals.- Learned the basics of HTML, CSS, and JavaScript.- Strengthened communication and customer service by helping run museum exhibits and encouraging visitors to download the new application to enhance their visit.

Bachelor Of Engineering - Be, Mechanical Engineering, Gpa: 3.26

Activities and Societies: Formula SAE, American Society of Mechanical Engineers, Black Latino Business Association, National Society.

High School Diploma, Ap Capstone Diploma, Aice Diploma, Gpa: 3.94

Activities and Societies: Varsity Tennis, National Honors Society, AP Capstone, Cambridge AICE, Chess Club, Mu Alpha Theta, National.