Jay Theado Email & Phone Number

Richmond, Virginia, United States

Richmond, Virginia, United States

Glen Allen, Virginia

Richmond, Virginia Area

As a Functional Lead I drive ideas from inception to completion. Along the way I provide application support to the line of business and to the other functional leads on the team. I lead complex high profile projects that impact core business processes. I am the “go to guy” for questions for several applications.

Midlothian, Va

In this position I not only test several web and mobile applications but also work with the business managers documenting requirements and system needs. Working for a small company I also research and provide answers to the customer support agents when questions of functionality arise. I also troubleshoot problems with the web site and browser issues.

Midlothian, Va

• Responsible for testing new web based loan servicing site using Selenium.• Wrote User Acceptance Test Plans.• Developed ‘life of the loan’ scenarios for new loan servicing package.• Created automated test scripts using Selenium scripting tool to run test scenarios.

Richmond, Va

I worked at SunTrust Bank for over 15 years in technical support and analyst positions. My technical support background has provided me with the front lines experience to know how a properly designed application can improve the performance of many employees. I also learned that every position in a company must provide excellent customer service to your ‘clients’. My work as an analyst for 9 different web based applications has provided me with experience in working with many different departments, on both sides of the ball (technical teams and business units).