Repair hardware/software on point of sale systems involved in service calls• Collect and secure payment for all billable work completed• Schedule and perform preventative maintenance on sites in the designated service area• Maintain accurate company and customer inventories• Maintain and keep clean company vehicle and work space• Maintain detailed records of daily data communication transactions, problems, and remedial actions taken in our CRM

 Reviews complex products for the prevention and detection of possible Fraud Researched and analyzed account activity to assess levels of risk and fraud Completed inbound and outbound calls and took appropriate action based on transaction characteristics of greater complexity Performed functions related to research and resolution of fraudulent activity and service support Assessed the level of risk and made decisions which directly impacted the customer experience and risk Reviewed and analyzed accounts and relationships that may require differentiated treatment or specialized resolution

Provided prompt, friendly, and accurate service regarding all facets of Achieva’s members' financial life.Resolved product or service issues by clarifying the member’s concern, determining the cause, selecting, and explaining the best solution to solve the issue, expediting correction, and following up to ensure resolution.Performed member account maintenance as required including IRA’s and Lending maintenance. Maintained member records by updating account information and performed research as needed.Provided 1st tier technical support of Achieva’s electronic services, including but not limited to: Online Banking, Mobile Banking, Mobile Deposits, electronic payments and money movement.Skilled in accurate Authentication with ability to recognize high risk callers, thereby mitigating fraud risk.Provided 1st tier support of card service functions. Able to navigate card/payment software.Processed Fraud/Dispute processes for Debit/Credit card transactions.Excellent communication skills to support all interaction channels, including but not limited to Phone, Chat & E-mail.

Provide technical, billing and service support to Spectrum's small business customers. Including network support, scripting of modems, and coordinating with other departments to affect repair of internet, phone and billing issues.

Monitored automated operations, including the interface, statusing, eligibility and upload of claims for 80 hospital facilities, notified clients and management of issues.Investigated and resolved batch level failures, and incomplete processes, including reports of unacknowledged transmissions, and reports of unlinked claims. Developed and maintained documentation for production procedures and processes.Trained in HIPAA compliance.

Sight Co-founderSet up and help maintain NightGig Studios’ main page, member websites and forums. Host, record, produce and promote a weekly audio podcast, “The Gigcast” Conduct audio interviews, and write and produce material for several podcasts.

Provide assistance to customers with selecting and ordering IC Intracom’s computer parts and accessories and networking products for resale or installation. Maintained current customer base while expanding assigned territory. Attended Sandler Sale training.

Provided ongoing assistance to customers installing, upgrading, and configuring Powerpath and troubleshooting problems with Powerpath and EMC’s Foundation Suite Software. Troubleshooting connectivity problems between UNIX and Windows hosts and EMC Symmetrix storage devices; including installation and configuration of Host Bus Adapters and related drivers, Volume Logix configuration, and zoning issues.

U.S. NAVY, Sonar Technician, First ClassOperated, maintained, upgraded, troubleshot and repaired several ship and shore based underwater surveillance systems, operated and maintained electronic test equipment and tool inventories, ordered parts and supplies necessary for continued operations. Naval Ocean Processing Facility, Damn Neck, VA 1997 to 2001• Earned Letter of Commendation for troubleshooting and repair of shore based sonar systems in February, 2000. USS Spruance DD963, Mayport, FL 1992 to 1997• Earned Letter of Commendation for troubleshooting and repair of ship based sonar systems in November 1995.• Earned Letter of Commendation for Maintaining the Organizational Safety and Health Program for 1994 while serving as Hazmat Work Center Supervisor.Naval TrainingSonar Technician “A” School. Digital Electronics Training (First in class)AN/SQS-53B Maintenance “C” School (First in class)Navy Leadership Training Course