Juan Jimenez Email & Phone Number

Duluth, Georgia, United States

As Shift Lead at Racetrac, I provided timely customer service via telephone and emails by processing client issues and request using the internal CRM software.I coordinated with the Account Management team to track and monitor the metrics for client relations, formulating up-selling strategies to increase revenue.Key Achievements :-- Supervised voice and non-voice customer service representatives in customer support center; managed over 300 customer service representatives to sell over $250,000 worth of products and services quarterly- Monitored compliance of telecom services with communications law, reviewing responses to customer complaints with team of 2; assessed 40+ telecom service packages of 2 companies, ensuring 100% authenticity of customer records

Lawrenceville, Georgia, United States

As team lead at Walmart, I defined the business and product marketing strategies for company products and coordinated with the marketing team for preparation of product launch and with the account management team for gathering customer requirements.Key Achievements:-- Conducted strategic analysis based on consumer insights, long-term business strategy to evaluate new product offering; delivered presentation to senior management to boost sales volume and increase market share by 15%

Lawrenceville, Georgia, United States

As team lead at Walmart, I defined the business and product marketing strategies for company products and coordinated with the marketing team for preparation of product launch and with the account management team for gathering customer requirements.Key Achievements:-- Conducted strategic analysis based on consumer insights, long-term business strategy to evaluate new product offering; delivered presentation to senior management to boost sales volume and increase market share by 15%