Juan Berisso Email & Phone Number

Brisbane, Qld, Au

As a Customer Success Lead, my primary focus is to ensure the success and satisfaction of our valued clients. I excel in building strong relationships, providing exceptional support, and driving customer retention and growth. Managing key clients for the company like Rio Tinto and BHP. My key tasks include:• Developing and executing comprehensive customer success strategies to meet and exceed client expectations.• Proactively engaging with clients to understand their goals, challenges, and requirements, and aligning our solutions to their needs.• Onboarding new clients, guiding them through the implementation process, and ensuring a seamless transition.• Conducting regular business reviews with clients to assess their progress, identify opportunities for improvement, and showcase the value of our products or services.• Collaborating cross-functionally with internal teams to address customer inquiries, resolve issues, and deliver prompt and effective solutions.• Monitoring customer health metrics, analyzing data, and leveraging insights to proactively identify and mitigate risks, and to drive continuous improvement.• Advocating for the voice of the customer within the organization, providing feedback and insights to inform product development, marketing strategies, and overall business growth.• Establishing and maintaining strong relationships with key stakeholders, acting as a trusted advisor and ensuring their ongoing satisfaction.• Driving customer expansion and upsell opportunities by identifying additional value-add solutions to meet evolving business needs.• Staying updated on industry trends, best practices, and competitive landscape to continuously enhance the customer success experience.

Brisbane, Queensland, Australia

Working to contribute to the development of the sport in the state of Queensland and worldwide. Powerchair Football provides people with disabilities the opportunity to play a team sport and develop skills that will help them win not only on the court but in life!

Brisbane, Queensland, Australia

• Market analysis to identify and acquire new customers.• Foster and nurture enduring client partnerships to drive long-term business growth.• Conduct thorough account analysis to identify areas for growth, improvement and optimize client satisfaction.• Execute effective account management strategies to ensure client retention and maximize revenue generation.Achievements:• Acquired and onboarded a substantial client base of over 200 new accounts. • Consistently ranked as the top salesperson in Queensland for six consecutive months, demonstrating exceptional sales acumen and the ability to exceed targets.• Successfully managed a diverse portfolio of over 200 clients concurrently, maintaining high levels of customer satisfaction.

Argentina

- Responsible for managing 35 direct accounts. Responsible for leading the commercial strategy for each account, working with Marketing and SCM teams.- Account analysis working together with the retailers, forecasting sell out for the next six months to ensure a proper supply considering sell-out events and promotions.- Administrate and execute sell-out actions in search of increase Samsung´s participation in the account.

Lead the team in charge of analyzing and supply the TV and AV business. Reporting directly to the Head of the Division, working to improve the business model, analyzing each account needs to increase Samsung participation in the market: strong growth in terms of value market share from 22.3% in 1H to 31.8% in 2H in 2016. Best sold TV brand during 2016 'Cyber Monday' & 'Black Friday' events.● Leader of the supply and production planning in the implementation of a new KD factory at Tierra del Fuego, overcoming domestic restrictions such as importation quota, limitations to transfer funds abroad, and local credit shortage.

Starting in massive consumption industry analyzing the production and deliveries for the TV and AV business. Reporting to SCM Manager, planned yearly production plans in Tierra del Fuego for three different factories.● Majored in supply courses at Samsung headquarters in Korea, introducing and implementing new planning procedures for the Argentina business. Start working with demand planning to improve the supply planning from Samsung factories in Asia and local factories to the market. TV billing increased by 40% in 2014.

Account analysis through the use of business intelligence. Generate new Go to Market proposals and success case reports from Argentina.*Organizer and project leader in a special workshop chaired by Latin-American division vice-president, in which it was defined the sales region strategy for the following 5 years.

Master'S Degree, Business

Postgraduate student representative for the 2021 Griffith Business School Learning and Teaching Committee

Ing. Industrial